Customer for a few years and have never claimed. All has worked well. Till this year. Premium renewal is high but previously customer service was so good I stayed with them. But now the service has gone and chat bots have replaced phone support - even if you try the parent customer service at Esure. The website payment processes fail and the chat support is super slow. Even when you get someone on chat they go off for minutes at a time between exchanges. They can’t do anything and just give links back the not-working site. I checked Visa verify and the issue is with SW. What a sad outcome. 2 days left and I can’t renew.