So far not so good. I've been insured with Sheila's Wheels for a number of years and have not had an accident for about 25 years so they have collected a lot of money from me. Sadly I had a small accident on Thursday. It's now Monday evening and my car still hasn't been collected to be assessed. No courtesy car until it has been assessed and then 2 more days for Sheila's Wheels to decide if they are going to fix it or not - and the car hasn't even been picked up yet. I feel really bad about the accident so the temptation is not to complain, until I remember how much money they have taken from me over the years. I will keep you posted as to how this progresses.