I had trouble with them for approximately 6 months regarding my direct debit payments, I frequently asked for the payments to be taken on certain dates but to no avail. A payment was rejected so I called them and was told not to worry until they had attempted to take the payment again. A week or so later I checked my bank and the payment had been taken. Today I received a text message from Sheila's Wheels saying that my policy had been cancelled 4 DAYS AGO!! And had waited 4 days to inform me!! -I had been driving my car around on those days with no clue that it wasn't insured. When I rang them to ask what was going on, they told me that the payment that had been made was from this month and not last month. I was sent a letter so say that a payment had rejected, NOWHERE on that letter does it state when the payment was from, just that it hadnt been received. So I checked my account, saw that a payment had been made and thought no more of it. Other than one very unclear letter, I was not contacted by shielas wheels AT ALL to discuss the matter! No additional letters were sent, no phone calls made -nothing. Just a vague text telling me my policy was cancelled 4 days ago. I have been very compliant with Sheila's wheels regarding the payments, I have been very patient when they have attempted to take payments weeks later than requested. I have communicated with them over that last 5 or 6 months that this problem has been going on and suddenly my policy was just cancelled with no warning. Having tried to discuss the problem with them earlier I have since chosen a different car insurance company. I wouldn't recommend Sheila's wheels to anyone.