I made a claim and I was told I have to wait for the garage to pick my car and drop off a curtesy car . I had to call suggested garage to see when they are due to find out that they are fully booked and it would be the end of week . Called back sheilas wheels and the lady who answered was really polite and helpful and advised me that as per policy we have to wait for garage instruction and only 48 hours after if garage still hasn’t locked my car they might help. And she did leave a note on my file for .Called after48 hours spoke to a guy who could t care less and I ended up asking him to read my note and then he put me on hold for 20 minutes to tell me I have to wait for garage and when I tried to explain his colleague assured me that I would have a car he stopped me and said no she didn’t . I hang up and called to speak to someone else she was helpful and asked enterprise to contact me within 1 hour , but then enterprise said they don’t have any car . Had to call back for the 3rd time in 39 min I have to admit person who spoke to me was really calm and polite he contact enterprise and got back to me that they can’t deliver a car but then he offered to reimburse any taxi cost I have ,due to children school . Let’s hope they do . I can’t comment on their garage yet but so far they weren’t the best over the phone.