BAD CUSTOMER SERVICE & 5-10 days to process an returned item - Gear4Music I ordered a item from Gear4Music. It was time sensitive due a project I had been commissioned. I Realised it was the USB version & not the thunderbolt so I arranged for a return & exchange. I was informed that once the item had been received at their warehouse it would take 24/48hrs to process then I could order the exchange. The couriers chosen by Gear4Music didn’t put the return label on the return package initially and it got delivered back to my house! I was so confused. I had to reject the package which resulted in it taking another two days to reach their warehouse. Upon receipt (tracked & picture) I called in to double check the time it would take to arrange the exchange only to be informed that now the product had reached the warehouse, it would take a further 5-10 day to process my returned item before I can order the product I actually want. I was fuming, the Gear4Music.com employee was completely un-empathetic & almost blamed me for not knowing their policy. I told him I was clearly mis-informed, he said I was not as it was written down that it would take that long. Due to how Gear4Music.com handled the process I decided that I’d rather have a refund and order the same item from somewhere else that doesn’t take a million years to process a returned item & has better customer service skills.