Awful returns policy and trying to receive a refund is a nightmare! After one month the item developed a fault. After a month with Gear4Music they try and repair it, if that fails the manufacturer repairs it, failing that a new replacement is sent out. A normal operating shop would replace your product with in the year. I returned my product to Gear4music and they had my product for nearly three months! Its taken them 3 months to say yes it's faulty and still trying to get a refund! Their staff are not competent at processing refunds. I had two different staff processing my refund but never did I receive. All you get sent in responce is "I don't know who you spoke to, sorry". Never again am I shopping here!