“I'm giving them one star because I couldn't go lower. Seems cheaper at first and like a good deal until they hide tax fees behind key phrases regular people won't understand, at the bottom of the page, in the least attention-catching font. So you pay for the item, pay for the delivery fee, and later extra tax fees that they never included in their original prices because they want to continue the appearance of being a cheaper company at the expense of screwing you over. Don't bother emailing either, they take their sweet time and overlook everything you say. Maybe people in the UK are just illiterate. With the same money you spend in shipping fees, you could've bought from a more reputable music shop like Fender for the exact same price because at least those stores are honest about their prices and don't make you overpay yourself on shipping, they actually have the dedency to cover for you in similar deal prices. To make matters worse, estimated delivery was also total bs, I received my package multiple days after estimation time. The sprinkles on top is my package turned out defective. The cherry on top is that when I filed a return for replacement they have this policy that if the item arrives damaged from shipping back to their warehouse, they won't refund or replace. At this point I would even expect them to purposefully damage the item the moment it gets there just so they don't gotta replace anything and screw you over again. Don't purchase from here, go to another store. These people lack decency. Capitalist greed in its purest form istg. Returns BETTER NOT take up to 2 months like the guy here said or I'm gonna crash out again.”
“This place is a joke..... After refusing to pay the Duty and Tax I get no where. Duty and Tax says it was sent back. Gear4music says no. Returns could take up to 60 days??!! One run around after another....... Very much regret ordering from here.. Will I ever get a refund? Who knows at this point...”
“Seattle mustang guitar came yesterday ‘ great transport the level in Volume archer strings are very well done the ‘ paint vinyl mat well done so a ten on last years super series in mustang”
“Terrible customer experience, staff don’t care at all. Want you to spend hundreds then when it comes to faults and warranties they could care less.
Avoid!!!”
“Summing it up. They are in a different country. They add fees after purchase for import shipping, they don’t warn you.
The don’t reply in a timely manner. It took me over a month to get refunded. They are very quick on removing my reviews, yet not with replying to customers. They care about their name more than customers. I won’t be returning is an understatement”
“Absolutely amazing company. They had a product thats hard to get here in uk and im shocked they actually came today in great condition. The service received was great too, kept me informed throughout the process”
“I paid for delivery on a confirmed date, yet my order is now three days overdue with no proper explanation. Each time I check the order status or contact support, the automated chatbot simply amends the dispatch date to the day I check, giving the impression that progress is being made when it clearly is not.
This is misleading and deeply frustrating. There has been no genuine update, no accountability, and no explanation for why the promised delivery date was missed.
In this day and age, if a business cannot reliably manage delivery dates or provide accurate tracking information, it should seriously reconsider operating as an online-only store.
Very disappointing experience.”
“I purchased a Ubass which was delivered Wednesday 5th Nov despite the courier stating they wouldn’t deliver till the Thursday. Unfortunately the instrument didn’t suit and I immediately requested a return which was accepted with a cost of £7.49 for express service, I dropped the instrument packed in it’s original packing off on Wednesday night and despite my complaints it is still sitting in the shop.
It hasn’t been collected by Gear4musics courier and they can’t even answer ny enquiry, I don’t know how the parcel is being stored or cared for and I’m sure if it gets damaged they will try to hold me responsible.
Regardless of the outcome the service has been abysmal. It’s now the 9th and I know it still hasn’t been collected.”
“I am most impressed with Gear4music after byuying a keyboard. I have never used this site before but the buying was very easy and secure, my email question was answered promptly and the keyboard arrived a day early and exactly on time. I would certainly recommend it to friends.”
“What a cheap joke! Delivered with SEUR from Spain. I was around three days at home. No courier. No note. No parcel. Now I learned that it was returned the day it arrived. It was a birthday present for my daughter. Thanks for this unbelievable competent experience!!! Never ever again!!!”
“Buyer beware: What is shown in the photos, is not what you get
I ordered the Yamaha Rydeen 20” kit from Gear4Music expecting it to include cymbals (as shown in their product images). The website never mentions you must buy cymbals separately.
When I called customer service (spoke with Jason), I was told I either pay £18 to return and reorder, or pay £200 “extra” for cymbals—nearly £50 more than their own standalone drum kit which includes the symbals.
I feel this is misleading advertising, and I have asked them to either send the correct cymbal set at no cost or refund me in full.
Buyer beware: double-check exactly what is included before you buy.”
“Waiting for an order the site tells me 20 in stock but when I check Im told by the Ai messaging service that it will be dispatched when its in stock not impressed.”
“After some the disappointment of receiving a faulty item (bass guitar), I organised a return. Customer service were in touch a few days later and rapidly organised an exchange with next day delivery. The guitar arrived very well packaged with all quality control tags and my initial disappointment was quickly replacement with huge satisfaction. Also appreciated that you can call their service and talk to someone, something that becomes rare these days but it made all the difference in feeling heard and resolving the issue. I highly recommend them and will shop again.”
“Won't use this company again. I'd rather pay Thomann the extra and get less headache.
Stated clearly four times the billing address and the delivery address is the same. Poor listening dictation skills the retard sent it to an old address. Quick to take your many slow to pay it back. Left with out a desk.
M11611482. Possibly this person won't even be disciplined also the delivery aren't guaranteed.”
“Absolute disgrace of a site. Took them over a month to process my order and then they just cancelled it. No email, no notification in the meantime whatsoever ! Horrible customer service. Stay away and go to Thomann to avoid disappointment. Christmas present ruined because of their incompetence”
