“Bought korg b1. Had fun for almost 2 years and then it broke. Picked up and fixed for free under warranty with 4-5 weeks. Great international service.”
“delivery was very fast, there was a slight problem with the banjo I purchased but it was sorted out quickly (within 2 days no fuss).
excellent service, would certainly use again”
“Very happy with the quality of my purchases. Good prices. Very prompt dispatch and delivery. Helpline response was quick, polite and informative. I received one unsuitable item (the ordering error was mine) and they quickly sorted me out on the phone and dispatched an immediate replacement. An excellent buying experience.”
“good customer service.
I ordered a keyboard, was happy with it, but then decided to upgrade to an even better one.
They were very willing to get the first one picked up for free and get the new one to me at a good price.
Surprisingly even DPD returns worked out perfectly in this case.”
“This must be one of the nicest shops on planet earth! I frequently buy gear from them and never ever had a problem!
Staff is friendly and helpful, telefon hotline and customer care is on the highest level possible.
I am a very happy customer and will come back as long as the shop will last, wich is hopefully forever! I love gear4music.
Frequently they sell B-Stock items as they are of special interest to me.......and those items are of top quality and most of the times they have me guessing, how it comes, that item got named B-Stock, for the item is immaculate and flawless!”
“Perfetct organization - My order has been delivered in good order
one day before the expected day (I'm located in Italy). According my experience this is one of the few shop on line you can have a
regular and prompt comunication.”
“Ordered a own brand Ukulele online with a bit of trepidation over what it would turn up like. Should not have worried as it turned up quickly and well packaged. The Ukulele (Black Roundback Tenor) itself was finished nicely and plays lovely ( for a beginner anyway). Will definitely use the company again.”
“I ordered a synth back on the 8th March for my birthday and it was listed on the site as being delivered in 2-3 days.
Was told it would be delayed a further 10 days.
After that I got an email telling me that they didn't have the product in stock therefore had to wait for the shipment on the 6th of April and it would be delivered on the 7th, delayed another 8 days now.
My birthday was on the 27th of March. I wish they were honest with me instead of giving me fake dates so I can enjoy my lockdown already.
I don't know why the listed the product as available aswell.”
“The investors that were going to make any money out of this
place have been, done that, and recently gone, all that's left now is the mugs pumping good money after bad..
Nothing on here amazon and elsewhere doesn't do better.
Bail while the parachutes are there... because soon they
won't be.”
“Awful unexpected hidden charges, be careful they may seem to be regional but its more like a small shop. They wanted me to pay 166 euros to shipping a product between there own warehouses. The local warehouses is 10 mins away from me - I could have happily collected it. The sales person is instructed not to enable any communication on this with a manager. More they want 286 euro for standard shipping and 166 for express shipping.”
“Traded in a perfectly good condition Marshall dsl40c combo amp.They replied that they couldn't give the trade in value because'the reverb seemed to be weak'......this wasn't a faulty item....a lot of reviews state a weak reverb.... company is a joke!”
“shocking. my guitar arrived scratched so i left my review and explained my experience and they flagged it saying "we think this isn't based on a true experience" insane. if you have anything but an amazing review for this company, then your review must be fake.
i know for a fact they know my review is genuine because you have to leave your order email in order to leave a review - so that they know you ARE a customer. will never shop here again”
