“Perfetct organization - My order has been delivered in good order
one day before the expected day (I'm located in Italy). According my experience this is one of the few shop on line you can have a
regular and prompt comunication.”
“Ordered a own brand Ukulele online with a bit of trepidation over what it would turn up like. Should not have worried as it turned up quickly and well packaged. The Ukulele (Black Roundback Tenor) itself was finished nicely and plays lovely ( for a beginner anyway). Will definitely use the company again.”
“1- I made an order on July 10th paying 160.58 GBP for an interface and a condenser mic and express shipping.
2- Plus I paid customs for them. With the exchange rate on July 17th, 8.57 TRY= 1 GBP, I paid extra 484 TL (56 GBPs) for customs etc.
3-The interface did not work properly and had to return it, couldn’t make use of the condenser mic because it should be connected to the interface so I started return process for both products. Meanwhile I found out that keeping the mic would be better as I had to buy it again and pay for shipping and customs again. I requested arrange the return again for only one product. And I tried to contact them to get help after about 45-50 minutes of my original application for return.
4- Instead of reading emails and requests and complains from your customers they were doing something else and confirmed only my first return which includes both of the products and informed dhl about the parcel stating that there should be two different boxes even though they sent them in a single one. when the courier come to visit me next day, and they hadn’t replied any of my emails, he asked me to give him both of the products as they informed courier there should be 2 different boxes for this package and he took both of them in order to prevent any problem with the customs.
5-My return products were delivered to them in the next 2 days. To check if the things are going as they should be, I reached two of their customer representatives and asked for their confirmation stating that my mic will be sent back with a new interface. I have not 1 but 2 confirmations from not 1 but 2 of their persons.
6- But then they sent a new interface without the mic anyway. On the invoice it states "Please report all damaged or missing items within 24 hours of receipt. Thank You.” And I did so in 7 minutes. NOT AN HOUR, 7 MINUTES!!!! They replied saying sorry, nothing to do etc. Refunded the condenser mic (64.42 GBP).
7- It's been about 3 weeks and Their 1st replacement product didn’t make it.
8- Through the whole process I've warned them numerous times about the customs and they sent the new replacement as a new product causing me to pay customs once again.
9- So in total I’ve already paid 152.91 for a product listed 82.68 thanks to paying customs for both products in the original order an express shipping.
Here comes the math:
July 10th: -160.58 GBPs
July 17th: -56.53 GBPs
July 28th:: +64.42 GBPs
———————————————
Total:152.91 GBPs.
And the new replacement being sent as a new order, I have to pay 38% once more for taxes and customs.
10- Today 1 GBP = 9.77 TRY as my country's having an economic crisis so I paid all my monthly salary only to get an interface instead of flying to London and buy it with my hands or even better buying it from m local stores. Despite all the profit added on the products cost it would be cheaper anyways.
11- They don't know how to operate so just stay away from them. They work like a grocery store.”
“1- I made an order on July 10th paying 160.58 GBP for an interface and a condenser mic and express shipping.
2- Plus I paid customs for them. With the exchange rate on July 17th, 8.57 TRY= 1 GBP, I paid extra 484 TL (56 GBPs) for customs etc.
3-The interface did not work properly and had to return it, couldn’t make use of the condenser mic because it should be connected to the interface so I started return process for both products. Meanwhile I found out that keeping the mic would be better as I had to buy it again and pay for shipping and customs again. I requested arrange the return again for only one product. And I tried to contact them to get help after about 45-50 minutes of my original application for return.
4- Instead of reading emails and requests and complains from your customers they were doing something else and confirmed only my first return which includes both of the products and informed dhl about the parcel stating that there should be two different boxes even though they sent them in a single one. when the courier come to visit me next day, and they hadn’t replied any of my emails, he asked me to give him both of the products as they informed courier there should be 2 different boxes for this package and he took both of them in order to prevent any problem with the customs.
5-My return products were delivered to them in the next 2 days. To check if the things are going as they should be, I reached two of their customer representatives and asked for their confirmation stating that my mic will be sent back with a new interface. I have not 1 but 2 confirmations from not 1 but 2 of their persons.
6- But then they sent a new interface without the mic anyway. On the invoice it states "Please report all damaged or missing items within 24 hours of receipt. Thank You.” And I did so in 7 minutes. NOT AN HOUR, 7 MINUTES!!!! They replied saying sorry, nothing to do etc. Refunded the condenser mic (64.42 GBP).
7- It's been about 3 weeks and Their 1st replacement product didn’t make it.
8- Through the whole process I've warned them numerous times about the customs and they sent the new replacement as a new product causing me to pay customs once again.
9- So in total I’ve already paid 152.91 for a product listed 82.68 thanks to paying customs for both products in the original order an express shipping.
Here comes the math:
July 10th: -160.58 GBPs
July 17th: -56.53 GBPs
July 28th:: +64.42 GBPs
———————————————
Total:152.91 GBPs.
And the new replacement being sent as a new order, I have to pay 38% once more for taxes and customs.
10- Today 1 GBP = 9.77 TRY as my country's having an economic crisis so I paid all my monthly salary only to get an interface instead of flying to London and buy it with my hands or even better buying it from m local stores. Despite all the profit added on the products cost it would be cheaper anyways.
11- They don't know how to operate so just stay away from them. They work like a grocery store.”
“My brother and partner have bought goods from Gear4music for many years and we have experienced and known it to be a reputable business. However I visited the store in Clifton moor with my fourteen year old daughter, to buy a Ukulele. The overall general attitude and customer service was really poor. No real people skills or guidance on offer from serving staff today, no option to try the instrument as a serious buyer. My daughter was asked at the collection station, 'what do you want?' we bought an instrument, case, tuner, etc only to return later in the day as the Ukulele wasn't right for her, all was not lost after our disappointing experience, we went over to Banks Music in York. What a contrast their customer service was five star, we paid a little more but came out with instrument and case she was delighted with.”
“I ordered a synth back on the 8th March for my birthday and it was listed on the site as being delivered in 2-3 days.
Was told it would be delayed a further 10 days.
After that I got an email telling me that they didn't have the product in stock therefore had to wait for the shipment on the 6th of April and it would be delivered on the 7th, delayed another 8 days now.
My birthday was on the 27th of March. I wish they were honest with me instead of giving me fake dates so I can enjoy my lockdown already.
I don't know why the listed the product as available aswell.”
“Bought korg b1. Had fun for almost 2 years and then it broke. Picked up and fixed for free under warranty with 4-5 weeks. Great international service.”
“The investors that were going to make any money out of this
place have been, done that, and recently gone, all that's left now is the mugs pumping good money after bad..
Nothing on here amazon and elsewhere doesn't do better.
Bail while the parachutes are there... because soon they
won't be.”
“delivery was very fast, there was a slight problem with the banjo I purchased but it was sorted out quickly (within 2 days no fuss).
excellent service, would certainly use again”
“Very happy with the quality of my purchases. Good prices. Very prompt dispatch and delivery. Helpline response was quick, polite and informative. I received one unsuitable item (the ordering error was mine) and they quickly sorted me out on the phone and dispatched an immediate replacement. An excellent buying experience.”
“They have an awful after sale service. I have had to return faulty and damaged Nord keyboards a total of five times now. It takes up to 72 hours to receive a reply to emails and a couple more days before the return is organised. It takes nearly the full 3 months for the keyboards to be returned each time.”
“good customer service.
I ordered a keyboard, was happy with it, but then decided to upgrade to an even better one.
They were very willing to get the first one picked up for free and get the new one to me at a good price.
Surprisingly even DPD returns worked out perfectly in this case.”
“This must be one of the nicest shops on planet earth! I frequently buy gear from them and never ever had a problem!
Staff is friendly and helpful, telefon hotline and customer care is on the highest level possible.
I am a very happy customer and will come back as long as the shop will last, wich is hopefully forever! I love gear4music.
Frequently they sell B-Stock items as they are of special interest to me.......and those items are of top quality and most of the times they have me guessing, how it comes, that item got named B-Stock, for the item is immaculate and flawless!”
