My brother and partner have bought goods from Gear4music for many years and we have experienced and known it to be a reputable business. However I visited the store in Clifton moor with my fourteen year old daughter, to buy a Ukulele. The overall general attitude and customer service was really poor. No real people skills or guidance on offer from serving staff today, no option to try the instrument as a serious buyer. My daughter was asked at the collection station, 'what do you want?' we bought an instrument, case, tuner, etc only to return later in the day as the Ukulele wasn't right for her, all was not lost after our disappointing experience, we went over to Banks Music in York. What a contrast their customer service was five star, we paid a little more but came out with instrument and case she was delighted with.