I ordered a massage gun. It was delivered much later than promissed. From then on things only got worse. Massage gun stopped working after 3 days. First it became weaker and slower and than stopped instantly once you try to use it. I contacted customer support - first of all they assume you are an idiot and try to convince you that it is because you did not charge the item even though the movie you send them clearly show that the item is fully charged. Then you fell into some kind of a loop. They tell you to send a movie and to wait few days. After few days nothing happens. When you ask them what is going on they ask you for either a movie or some kind of a number. When you give it to them of ask what number do they want they tell you again to wait a few days, and the loop starts again. Its been nearly 60 days of exchanging messages and I got multiple the same messages from them. It may not be possible to get a refund if you buy a faulty item from them. WATCH OUT.