GearBest do not even deserve the ONE STAR, but have to use as you cant put anything less. They state 'Customer Satisfaction is always our top priority, we are always extremely happy to provide the very best support to customers' What a complete joke, they have no Customer Satisfaction, instead they hide behind their computer screens and send out emails requesting photo and video evidence of the problem, their system does not allow you to attach a video as file is too big. They constantly fob you off stating they have contacted the 'Supplier' in three months of trying to sort out the problem the 'Supplier' has not contacted us once... It is clear (especially having read other reviews on them here) they have NO INTENTION AT ALL in resolving the situation. I am left with my Electric Bike, that developed a fault over three months ago and therefore is not fit for purpose and cannot be used. AVOID THIS COMPANY AT ALL COSTS AND SAVE YOURSELF THE FRUSTRATION IN TRYING TO DEAL WITH THEM. In short they are a shambolic, despicable, couldn't care less about their customer company!