Firstly When you are considering spending money with gear best you can speak with a live chat agent in an instant.. Once gear best has your money, if a problem arises with your order then you can not speak to anyone what so ever! You are told to leave a ticket message and wait for a response and gear best can choose to NEVER respond to that ticket, which is precisely what they are currently doing to me. I made an order of a laptop four months ago costing almost £2000 which is a considerable amount of money to me. The laptop had still not arrived after the 3 month delivery window had passed. When I contacted them they sent me what they are saying is proof of delivery which is just a scribble that does not resemble my or any name. One agent told me the postman must have stole my order and that's not there fault. Another agent told me I should make a claim with the courier, but I have looked into this and by law I have no contract with the courier, only with the retailer. Consumers are advised to only contact the retailer as they have no contract with the courier. The couriers contract is with the retailer, not myself. By law I am entitled to a refund from the retailer. Unfortunately, now that they have established that the proof of delivery they have is not valid they are ignoring me. For over a month now, gear best has given me nothing other than lies, excuses, stalling tactics, agents even mocking me for being upset. When your tickets are not responded to you have no choice but to speak to the pre-sales team via live chat and beg them to help you which will drive you insane as they will lie to you repeatedly and mock you for being upset for hours. You can explain to them all day long that your tickets are never responded to and that the ticket system is simply not a viable option... all they will ever to tell you to do is wait 24 hours for your ticket to be responded to, one single second after you tell them you have already waited 5 days and had no response. After I was promised by a customer support member named (Zhang) that they would definitely get back to me to resolve my issue and they never did, I asked one live chat agent why this is, who responded by saying they just spoke with Zhang' and they said Zhang' would get back to me within a few hours (which Zhang did not) Then when I asked a different agent why Zhang had not contacted me later as promised this other agent told me that Zhang' was on holiday. NOTHING BUT LIES ONE AFTER ANOTHER IF YOU HAVE A PROBLEM WITH GEAR BEST THIS IS WHERE YOU WILL END UP YOUR TICKETS WILL NOT BE RESPONDED TO LIVE CHAT AGENTS WILL LIE TO YOU AND MOCK YOU YOU WILL GET NO HELP AT ALL, THEY WILL ACTIVELY TRY TO DRIVE YOU ROUND THE BEND SO YOU WILL GIVE UP. WHEN YOU PROVE TO GEAR BEST THAT YOU ARE LEGALLY ENTITLED TO A REFUND THEY WILL THEN REFUSE TO RESPOND TO YOU IN AN ATTEMPT TO KEEP YOUR MONEY FOR AN ORDER YOU DID NOT RECEIVE I would like to take legal action against gear best. I have asked gear best to provide me with the details of there financial ombudsman and any alternative schemes they are a part of so I can try to retrieve the money this way but they refuse to provide this information. Legally, I have to try this route first before I can sue gear best, but gear best will not give me these details which is highly illegal. GEAR BEST IS NOTHING BUT A SCAM DO NOT BUY FROM GEAR BEST UNDER ANY CIRCUMSTANCES SETTING FIRE TO YOUR MONEY WILL AT LEAST PROVIDE YOU WITH A PRETTY FLAME SPENDING IT WITH GEAR BEST WILL GET YOU NOTHING