This companies customer service is a joke. I ordered a smart watch from them in December 2018 and paid for expedited shipping and insurance. I was told it was dispatched and I would get it within 5 working days. When I checked the tracking I noticed that it did not arrive at the DHL depot at all so started to worry. After contacting them I was told I would have to wait 2 weeks to see if it arrived. After this time I contacted them and asked for them to send another one or refund me and was told to wait 31 days in case it turned up. After this time it still hadn't arrived so I asked for a replacement for them to say it was out of stock. So I asked for a refund and was told I would have it in 48 hrs. This still never happened so I opened a case with PayPal and after another couple of weeks I got my refund My advice if you want to deal with this company is use a protected method of payment such as PayPal as they will lie and do anything they can to avoid giving you your money back. I will never buy anything from Gearbest