Gearbest are conmen, I have purchased a Xiaomi electric scooter on 8 November with a delivery date before Christmas. It only arrived in January, it was not as described and it didn’t work. They accepted to take it back after I contacted my credit card company and sent them a video of the product vs what was advertised, the credit card company ruled in my favour so gearbest agreed to take the scooter back and offered to refund me for my shipping fees which they never did (claimed they sent it to the wrong paypal account and that is this is somehow my fault and I need to sort it with paypal) i’m taking them to the trading standard committee and will hopefully have their UK website closed soon so they stop conning people. But meanwhile I hope no one else has to go through the hours of useless chats with their agents, banks, paypal and a missed Christmas gift.