Beware of ordering from Gearbest. I ordered from them a few items and it’s all was ok until I had a problem and since then I saw they have a very bad customer service. I ordered at the 26/02/19 two items. They had inventory problem with one of the items, so they decided to delay the shipment. After almost two months of sending them messages to check what with the shipment they agreed to send one of the products (that was on 13/04/19). (The first item came damaged from the factory and they gave full refund for) The second item was never shipped and after another two months of wait I asked to refund me the money instead back to my Paypal account. Instead they decided to refund to the GB wallet so I will be captive customer. I insisted of getting my money back to my Paypal account and then they decided to delete my account. After 8 moth and 3 other tickets they deleted I got partly refunded for the second item. While I was waiting for the two items and the refund, I was promised a 50 points compensation for every week I’ll wait, and they never done that instead they offered only 300. In the process of getting back my money I had to resign to Gearbest and loos all of my former history purchases, point, favorite items etc. After resigning I saw I can’t do any orders with my account and again opened a ticket and It’s been 2 months and they keep asking the same questions without doing anything and it’s all outcome of not refunding the money and deleting the account. For now, I still have 4 unresolved problems with them: 1. they only gave me partial refund. (after 8 months) 2. My account was deleted and never restored. 3. I can’t make any new orders because I get an error. 4. I wasn’t compensated as promised. So, I would be aware of ordering from Gearbest if you’ll have a problem, they have the worst costumer service. If they are serious in solving my problems, they will contact me directly and not send me to the customer service.