Stay away from Gearbest! When I bought a laser engraver that was to ship in a couple of weeks, and then a couple weeks passed with no progress, I reached out to them for support. Major time-waste. I ended up canceling my order, only to be told that I have to wait 7-14 business days for my refund... but the sure took my money quickly enough when I paid, and they DON'T tell you that your bank may charge you an international transaction fee. As near as I can tell, their order fulfillment model assumes that everything will go fine, with *no* provision for things not to go as expected beyond a set of pre-scripted "if this, then *that*" alternatives that seem intended to get the customer to sit down and shut up. Customers are walled off from actual support, let alone anyone who has both authority and motivation to offer assistance. "Customer service" consists of a "live chat" dialogue with someone who has no authority to do anything at all for you, and can only provide you with little more than the same basic information that you can get by logging into your account. When this became clear to me, I asked to escalate to a manager. I was told that a "ticket" would be issued, and I would hear back in 24 hours. There is no way to reach anyone by phone, and literally no way to actually coverse with a manager, whether by live chat or otherwise. Instead, one throws a coin into this virtual wishing well, and then waits while meditating upon the frustrations of commerce. The following evening, I got a generic response from a "supervisor" that was substantially the same as I had received the previous day. I wrote back to explain what I need (a guaranteed ship-date and air-shipment to minimize further delay). The next day I received a cut-and-paste response from a different person, telling me to rest assured that my shipment will be arranged once the item is restocked. I didn't order a maze with no exits, but that's all I got from Gearbest. Maybe I'll see my money back, maybe I won't. Stay away!