Technician was here for hour and three quarters whereby it cost me $302 and still. Didn’t fix the issue but put in an enquiry with google help to get an answer back to me. Then he left and I tried to sign in again with google and it just kept tell me my password was incorrect. I feel that the service shouldn’t have to be paid for until the whole issue is fixed. I phoned the 0800 number just after he left they told me he would ring me that was 10:30ish and still at 3:45 I hadn’t heard from him so phoned again the 0800 number to be told he will call me when he’s finished with his current job. Am I not important enough as it is now an hour later and still no contact. My whole day has been on hold as I haven’t been able to access google work file. And that has cost me $400 that I can’t charge out