At Barnaby's suggestion I visited PB Tech and decided on a replacement computer for the one he had pronounced dead and removed to Geeks HQ for data transfer. I chose not tò get the old one back. He collected the new computer from my house in its sealed box on Tuesday last week. Barnaby explained that he was going on paternity leave and that someone else would likely finish the job. I assumed this transfer would be an overnight procedure or 2 days at the most. On Friday I called to check on progress. The next available appointment was yesterday, Tuesday 9/5. Jesse appeared to return my computer at around 8.30 with my OLD computer in his arms. It had been left in the "ready to go" bay.. This necessitated his going back to HQ to get the new one. He also brought a USB -C hub. The latter proved to be the wrong one meant that the job was not completed to my satisfaction. I had to source a USB-C Hub and connect it myself . Both Barnaby and Jesse were really nice young men to have in the house but the systems failed to cope with a change of personnel, it seems.