I thought the customer service was outstanding as it involved an initial session of an hour attending to scanning and printing issues, plus the setting up of Grammarly as a spell check for my two email systems - Xtra and Outlook. The staff technician Alex, was polite, well-informed, and efficient leaving hand-written instructions on procedures to follow. Subsequently, I had difficulty engaging Grammarly with Xtra due to a misapprehension of where the relevant Grammarly icon was located. Geeks kindly permitted me a free callback service a few days later to enable Alex to quickly inform me of my misapprehension and then supply me with additional instructions to better clarify the usage of Grammarly on Xtra.