Geeks on Wheels did the job quickly to get back on the road. The new replacement desktop PC was not provided with sufficient information to ensure it even met the specs of the outgoing PC (no CD drive). It also had an unsuitable flimsy AZUS keyboard (not for serious writing use). Some programs licenced were not transferred, and GOW suggested loading these from my disk (without a CD drive being included!). There existed an option for a built-in disk drive, but I was not advised of it. I discovered this later. There is an option for higher internal RAM that was wanted but ignored. Very dissatisfied. I feel duped. A longer yellow cable would have been beneficial. The GOW knew his stuff.