Reuben was running late but rang to tell me. Very good. He was really tech savvy and performed really quickly. However I was a bit disappointed that when he transferred my email folders from my old lap top to my new one the new folders with the same name were over written. Reuben couldn't understand why and tried everything to retrieve them without success. It was a bit surprising to me that something could disappear completely and as I said, quite disappointing. Everything else went well but I think Reuben was frustrated and disappointed about losing the email folders too.