After having several appointments cancelled by Geeks On Wheels, due to inavailibility of a computer battery (which i had already paid for) Sam arrived unexpectedly on Monday afternoon, with the battery to install it into my lap top. He told me that due to the inconvenience caused to me through the battery not being available, I would be given a 20% discount on the first hour. He then took the screws out of the rear of the computer, attempted to get the back off it, then said he didn't feel comfortable doing the job here at my home, and asked permission to take it back to the workshop. I reluctantly agreed, (further inconvenience to me) and he then told me I would be without the lap top until Friday. He charged me for taking the screws out of the lap top, and gave me the discount. This amounted to $52.00. He then told me it would cost a further $300 odd to complete the job. I am not happy! 1. Several (at least 6) appointments cancelled due to Geeks not being able to supply the battery. 2. Being charged $52 to watch screws being taken out of the lap top, then being put back in. 3. Being told there would be a further charge of over $300 to complete the job (replace the battery, search for lost photos, and a general maintenance). This all could have been done within an hour here at home. I have told Sam that if there is any problem with finding the photos to not carry on. I have let them go. 4. I believe the Data Storage unit purchased through Geeks On Wheels and on which i had expected to recover the 2 or 3000 lost photos has never worked. Sam has this along with the computer. I am very disappointed with the service....especially when i have had excellent service in the past with great results. Efficient, fast and expert. Not this time! Thank you for your time Kind regards Ani McManaway.