To be honest I was hoping that when the technician arrived I would be able to give him a brief overview of what I wanted done to my computer and then I would be able to leave him to it. Instead I felt like I needed to be in the room for the whole hour and a half and much of this time consisted of unnecessary conversation about apple products and climate change which I did not really want to hear about. Perhaps the job would have only taken 1 hour had the job been completed more efficiently. The technician also took it upon himself to sort out my wifi which wasn't really something I was having an issue with and did not ask for help with. He said the connection in my office was low so he installed an extender. This is not a bad thing, but as I mentioned, I wasn't having issues with this. On top of that, my printer was not able to be changed to the extender so now I need to chnage my computer back to the original wifi to print any way. The main issue I was having was transferring files from my iphone to my computer as an error kept coming up, instead of fixing the problem he showed me another way to transfer files from my phone to my computer, this was helpful and allowed me to get my files, but he did not address the problem I wanted fixed. He did install security software which I appreciated. We have used you guys before and had great service and I really hate making complaints, I just felt a little ripped off afterwards.