I booked GOW to No 1 job stop screen on TV freezing. I aksed for an electrician. No 2 job was to set my pass words on Lenovo for bank The laptop needed attn from earlhy in the morning discussed when he arrived. I asked him if he was an electrician and he said he was a technician. I had particularly asked for a electrician. Dan did not touch the TV as all he talked the hind legs off a donkey and was very nice but didn't do anything for the TV. He sat on the couch and I asked why and he said he was waiting for the TV to freeze. TV did not freeze like that,. always in the evening and I turned off the plus from the wall and on the computer as well waited then reconnected. It was freezing more frequently in the last month. After he reset words on laptop, I couldn't get on line so rang the Bank,they helped me excellent service, new passwords. What are docos , I don't have aps. He can say what he likes the fact remains he did nothing to fix the issue and he never touched the TV at all. He did nothing. I am not well pleased . I f he was satisfied with his work, he has a very low standard , unsatisfactory work ethic. I want someone who knows what they are doing. Angela AH