*DO NOT GO NEAR THIS COMPANY* these 5 star reviews can’t be genuine. I booked a trip to dubai, in January. My flights got cancelled and changed without me knowing so I had to change my hotel booking to which booking.com understood and luckily didn’t charge me anymore for changing my dates. I only knew about the change because I was super excited to check in and had noticed changes without even a email or a update phone call from the agency. They simply do not care aslong as they have you money. After that stressful moment of not even know knowing what day I was due back or even flying, I was told to ring emirates and was bounced back luckily I was in the uk and calls were free to make. Anyway I was in dubia when the government cancelled direct flights to Manchester not the agency fault but however. I called up to be told will call back in 30 mins no call back till this day, I called back to be then told wait 24 hours. They told me to ring emirates as there was no flights available and being told it will be two weeks for flights to resume for connecting flights as this was the only way back Emirates told me flights were available. Agency told me emirates are wrong. Ringing back and forth they finally told me the truth and replied with we can get you the same flight but you will have to pay extra. Or cancel the flight we can give you some money which was totally about 75 pounds. A new ticket was £450 where does that make any sense to do. After ringing back and forth finally emirates who I didn’t even book through sorted me flight out including connecting flight and luggage with no extra charges. This company is absolutely useless. My advise would be spend the extra 20-30 or even £100 to go with a another agency or go direct. The stress they cause is not worth it. Im still shocked in 2021 customer are being treated like this. The amount of times I’ve heard my name is Oscar ask for me I will help you directly but that’s is absolute nothing but a lie. I will contact the supplier and call you back in 30 mins. Still no call back. Guys this is a genuine feedback. I do not usually write up about my experience but I would not want anyone else to go through what I did stuck out in dubai. If you look at the reviews nothing seems genuine at all. They genuine do not care about your position or situation. Emirates took on board my whole situation even though I didn’t book directly through them. I was very lucky I wasn’t massively out of pocket. Please do not go near these guys even if it’s a saving of £100 pounds.