The worst company ever!! I wish I could give them 0 star, I booked a flight to Pakistan from get a flight and after 2 days I cancelled my flight as I had to stay in Dubai on my return and Dubai is on travel ban list. Never use this company. Lady used her name as Nancy which i know is a fake name. And said they charge 75 pound cancellation charges and even said I will get my refund in 12 to 15 weeks. I have read many bad things about them I will wait for a week and call Emirates if they try to hold my money I will get legal help to get my money back. Rude, unprofessional scammers. Please please stay away from this company.