PLEASE PLEASE LISTEN TO THE REVIEWS!!! LOOK AT GOOGLE REVIEWS, HOW THEY HAVE THIS RATING IS BEYOND ME Guys please listen to the reviews, these guys are really that bad and I want people to know about it, it's caused alot of stress for me and my partner as we are making a move to Dubai. We booked flights from Birmingham to Dubai and I received an email saying my flight was cancelled (due to operational reasons) I was then told I will be charged £75pp extra to book another flight, which they cancelled!! Not only that, we were also told that we wouldn't be receiving a full refund as there is admin fee. I went through their TC's on website and none of these charges are mentioned, also the direct airline will be refunding the full amount!! It actually states in their TC's that if your flight is cancelled then there isn't any extra costs to change. PLEASE don't use the customer service is shocking, they are obviously trying to take everyone's money - This guys won't last that long and tbh it's shocking on what they are doing. I will be fighting this and taking it all the way as companies like this shouldn't be getting away with this.