I have been waiting for a refund for my flight since May 2020. I was always told it would be another couple of weeks. I has been a year now and I am no longer even getting replies from the company. I think this is a terrible way to treat people. I would never use this company again. After posting a review, I did receive a call from the company on to start that after confirming I was receiving a refund it had been denied. I was left hanging for a year and then only offered a credit issued from January 2020, four months before the original flight. I have less than a year to use it.