I have been charged £150.00 cancellation fee for 2 tickets which weren't even booked. I booked online for my parents on 11/08/21 at 18.16. 5 mins after booking my mum told me to cancel due to health reasons. I first called the agents and spoke to a nice lady at 18.29 who said the booking had not yet been booked and would take 2-3 hours to process. Any amendments or cancellations would be possible with no charges at all. After speaking to my parents who told me to cancel the booking I called the agents again. This time I got OSCAR JACKMAN at 18.47 who said I would be charged £75 per ticket as they have been booked and the confirmation email had already been sent 10 mins ago to myself which can take upto 45 for me to receive. I said how is this possible when I called less than 20 mins ago and got told it's still processing he just said no booking has been confirmed with the airline and I would be charged. I called Emirates at 18.50 and asked them if this booking had been confirmed who told me NO no such booking has been confirmed YET and could take a few hours and told me to contact the agents. I called the agents again at 18.56 and got connected to a lady but as soon as I mentioned the ref no she transferred me to the LYING OSCAR JACKMAN who stuck by his story for the charges even after explaining to him I have contacted Emirates and they have said no booking has been confirmed and I still have not yet received any booking confirmation. At this point I cancelled the reservation and received a partial refund minus £150. I called again the next day 12/08/21 at 13.09 and asked to speak to a manager and RAYMOND claimed he was a manager and the whole process was correct. I asked where is the email confirmation OSCAR claimed had been sent which could take upto 45 mins. His reply was YOU HAVE CANCELLED THE BOOKING SO YOU WILL NOT GET ANY SUCH EMAIL. So a booking confirmation was already sent to me before I cancelled but still not received but apparently after cancelling RAYMOND claims the email which had already been sent I will not receive....HOW DOES THAT WORK??? I am claiming my charges through my credit card company and if not I have already been to seek advice and after listening to my call records they say I can easily claim my money back plus charges on top. Please avoid this company as up to today 05/09/21 and still waiting have not yet received this email and don't think I ever will. When you reply to this message I don't want no apologies I just simply want my money back and maybe train your advisors to stop lying and be a bit more friendly. The 2 females I spoke to were very polite sorry I couldn't make out there names on the records but OSCAR and RAYMOND need some serious customer service training.