This so called travel agent is a total scam, Fraud and daylight robbery with helpless customers. Never ever book with them at all cost, Avoid avoid avoid! I made the mistake of booking with them and at first they told me that I have to pay fare difference of £500+ because my flight isn't available anymore and I was naive to go ahead and pay. Then 10 days before I am due to fly they email me notifying me of changes to my flight of the timing and to ring them and confirm. When I rang them they said my flight has been suspended and no alternative has been offered by the airline and to pay more fare difference and rebook another date by paying £300+ per person. I did my investigation and found them to be lying when in fact the airline provided alternative following day flight free of charge. But this fraud company denied it and said its not showing on their system etc etc lies lies lies. They won't give u a full refund either and scan you with their admin charges when it wasn't even my fault and didn't even rebook me on the next available flight when they could have done free of charge. They just lie to you and leave u out of pocket and loss so they can sell those tickets and a higher price since the prices r sky high these days so they want to make money rather than help out and be loyal to their customers. Never ever book with them and avoid at all cost!!!! They have left me and my family devastated, out of pocket and stressed due to scamming us and not offering us the next available flight when the airline themselves have confirmed they have given an alternative next day free of charge. But this company was lying and conning its customers to sell their tickets at higher price. They have caused me so much stress and tension and totally ruined my long awaited holiday with my family. Useless and rubbish travel agency!!