Do NOT use this company! We booked tickets in December 2021. Cost £2,400 Had to cancel the flight due to the Omnicron Variant (plus we had two over 70's travelling in our group). Ticket was changed to an 'Open Ticket'. Now looking to change dates to August. They are asking for another £2,000!!! And they say it is due to the airline charging 'date change fees'. This is an absolute LIE! My brother, thankfully booked with another company, had his tickets changed to August and was charged only £89!!! PH Travel are charging me TWENTY TIMES MORE! This is incredibly insane! If I was to make a new booking, it would cost me the same! The money I've already paid, where is it? In their fat pockets! They claim they have paid the airline - but I do not believe it! I'm in the process of trying to get a refund or a reasonable fee to make the changes! Freddy - the worst person to speak with! And his manager even more so. Not a single iota of care for the customer! Don't know how they sleep at night - zero conscience! The level of stress and anxiety they have left me, my elderly parents and family is immensely bad. Please, please, please DO NOT USE this company - they are only after your money - and don't care for anything else - FULL ON SCAM COMPANY!!!!