The travel agency is a complete scam . We bought flight tickets with a card 5 weeks ago. payment has gone through and got a confirmation email saying payment was successful and booking confirmed, The e-tickets were not issued as per the email from them stating it will be done within 24 hours. It is now 5 weeks later and on follows up they state we have to make another transfer into their bank account and then they will issue the tickets. WhatsApp contact of the company is a complete joke, do not expect an answer in WhatsApp for 48-72 hours, when contact we been told we have to call they can not provide what is going on in WhatsApp, I guess they don't want to provide anything in writing, because they know they did a mistake and they have our hard earn money in account but charge us again, on the phone, it takes hours to talk to carol and Sarah, when we called we were told carol who did your booking is in a break, but we booked the ticket online not through Sarah, so we had to wait until carol finish the break, worst they refused to refund and told us to contact the bank. we sent a screenshot of our bank statement that money has left and reached ph travel ltd, however, they refused to look at it. we asked for a record of contact, they promised to send us within 24 hours however not received, we had to book a flight again at an extra £350 cost, this company should not be trading, I am claiming my money back plus the extra cost of rebooking flight as it as gone up, If I do not get my money back within 7 days, I am taking them in court and report to FCA and trading standard, There is Bunch scammer from India running this, who don't know what they doing or saying, there is Sarah, Aston, Jorden, Carol, which is not their real name, the company should start with authentication of the real name, not fake names, After few phone calls, they accepted that money is in their account but in the suspicious account, which they can only access and refund if we make a bank transfer of £1300, so they have our hard earn money but they want more, they told us I am travel agent just because I made four flights booking from my email address for my family. Jorden told us he has our money but the 'concern' team will investigate and refund us, so now they are not a travel company, they are FBI and investigating our hard earn money, Please do your job ''selling tickets'' :). Indian police should be knowing your door soon as the local mp and FCA have been informed. will make sure to get a flight shut down before they try to scam anyone else. Please do not underestimate me get a flight. Absolute scam. Stay very far away. Do not book through this company.