I purchased this ticket on September 6@2136 with this consultant Sarah. At first it was all good until a few days after i still havent received my email confirmations and eticket. I phoned their office on Friday(Sept9) three days after and still nothing arrived. I was then reassured by a colleague that it will come but today September 10,2022 4days after i then called the office at 2145 and until then it hasnt been sent until now. So I'm not happy about it as i was the one whose chasing this up to get this. Poor customer service. After requesting it, the staff who answered me sent ir finally after my reminder. Then i requested to speak to Sarah myself after investigating what happened she said that she had sent it but it wasn't received until i made this known to them. She apologize but i asked her why it happen and suddenly in an arrogantly manner she said what is the issue here still i Have already apologisw. I Dont like the tone of her reply to me thats why I'm upset about it more. I was even planning to give positive feedback but due to this i will give the Lowest and worse feedback to this matter.