I phoned you after I booked a flight and I need to cancelled the ticket and change the flight, I contacted you if I can get refund and re-book, but one of your staff didn't help me at all. Then I contacted a different department. You helped me a lot. Even though it was a very small amount, I got refund and you helped me a lot to re-book flight. You have contacted me 3-4 times to make sure that I got a right flight. I very much appreciated your help and patient with me. Thank you very much.
2 years ago
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