Pretty seamless transaction to book the flight however a problem occurred on the return leg, which despite Richard Neeson's best efforts we couldn't resolve in the time available thereby requiring an alternative one-way flight back from the US to LHR to be booked.
Richard remained in contact throughout suggesting alternative options and has taken it upon himself to try and secure a partial refund from the carrier due to the issues experienced. His approach to customer service is exemplary.
2 years ago
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