Can't give less than 0 star otherwise I would give them -10..booked a emergency ticket looked like a good cheap ticket bought it straight away..reached at the airport on check in kiosk been told I can't fly as I don't have a in transit visa for Germany (frankfurt).just for flight never told or mentioned anything on the booking or e ticket that I need a visa..then tried to phone them but as there office is operational 8am_11pm.only can't get hold of anybody...then tried to phone lufthansa but no luck as they told me to phone just 4 flight to arrange refund..but just 4 flight told me to phone lufthansa. Now all day today almost 5 hours on total ...they can't do anything..avoid avoid better to buy from corner shop they will atleast help you and guide you..just