This morning, I was looking for a flight from London-BKK in May 2023 and finding Eva air from Getaflight from Google search. When I was going to book a ticket, there was "no baggage check", but it said it would include 2 pc of 23 kilos checked in luggage. Thus, I telephoned 02077257000 at 9.30 AM on 20th Feb 2023. Jitty Varghese, picked up the phone straight away. She checked the prices and the 2 bags were correct. Then, she sent me an e-mail for payment. At 10.30AM, I completed a payment and telephoned back at the same number. Surprisingly, Jitty Varghese picked the phone up again. She sent me an e-mail with the flight details and asked me to check the name , flight details and click reply back. I asked her when I would get the flight ticket and she said I should get it within the next couple of hours. I told her I would call her again if I had not received my ticket by the end of today. I asked her why the name of the company that I make the payment to is not the same as the website. She kindly explained the company register in the UK and I did check in the companieshouse. At 3.00 PM, I was very glad to receive the flight ticket, with an airline booking reference. I checked on the EVA website and it works. Therefore, I am happy with their services and would use their service again. It is very nice to talk with real humans, not only bots that cannot answer anything.