***ONGOING COMPLAINT*** ***THIS IS MY CURRENT SITUATION AND I WILL UPDATE THIS REVIEW ONCE RESOLVED*** So far, my experience with Getaflight has been nothing short of exhausting and reading the reviews below, and I can see I'm not the only one. Although, it's very interesting (some may say suspicious) to see that the only positive reviews for Getaflight (PH Travel) are in fact from "invited" customers. In short, I initially spoke to a representative at Getaflight (PH Travel) back in April 2020 following the government's advice not to travel to the USA. I was initially told that I was only entitled to a credit note for the value of my flight which could be used towards another flight but only with the same airline. Since then, the airline has cancelled my flight, and as I planned to travel for a wedding (which has been cancelled), I have no intention of using the voucher so requested a refund. I have been dealing with Robert who is polite enough and tells me that when I agreed to the processing of a credit note, I invertedly waived my right for a refund, however as an exception, they will process the booking for a refund but cannot guarantee that I will receive a full refund as it totally depends on the airline. Hmmmmm.... not exactly true though, is it Robert? It goes without saying that as a customer, I'm not entirely clear on the contractual arrangement between Getaflight (PH Travel) & the airline, but what I am clear about is my rights. I made a payment to Getaflight (PH Travel) on the understanding that they would act as an intermediary and while I appreciate that a proportion of the payment I made will have been paid to the airline for the cost of my flight, the refund I am owed, by Get a flight (PH Travel) should, in no way, be impacted by the refund they obtain from the airline. This is very clearly outlined in their terms and conditions under the section titled IF THE SUPPLIER/PRINCIPAL CHANGES OR CANCELS which clearly states that I am entitled to a refund of all monies paid following the significant change or cancellation of my flight. This is an ongoing complaint, and I will update my review one this issue has been resolved. **Updated 01/06/20**