JENNY ANDREW 5 reviews 1 star: Bad Updated a day ago Do not order from this company. This would be zero stars if the option had allowed. I ordered a large,framed heart-shaped arrangement of photographs for Valentines Day. When it arrived, several photos had no heads on or half a head. I had received no link which enabled me to edit before production, even though they said they had. Why would I have agreed to this, had I been sent the template first? Getting Personal said everything is automated and no-one checks what they produce - so no quality control. I wasted a few days trying to message them for a refund. As I couldn’t contact Getting Personal by phone, I asked for a manager to ring me and gave them my number. No phone call but messaged vis their own link yet again,and was told repeatedly it was not their fault. Different people from Customer Service replied and didn’t read the history properly of my messages. The photos I sent in had heads on, but when I asked for a copy of the original order, they didn’t have it. I was sent a pdf of the final result and told this is what I ordered. What a waste of time. I had this same result in the frame that I was complaining about. No full refund was accepted as requested,but finally, I was offered a 50% discount and free postage if I paid to reorder. Absolutely disgraceful. Consumer Rights clearly states that anything purchased must be fit for purpose. They were not interested. Don’t risk putting yourself through this stress and upset. Order from a reputable company who will check that you will receive a quality result. I will take this further with PayPal and with Consumer Rights, but meanwhile I have no gift for my partner for Valentines Day