I ordered an item on 16th January. It has still not arrived despite 5 emails. They either want me to confirm my address and order number. How many times do I have to do this. Their last response I felt was really derogatory. They suggested that maybe I was getting mixed up with a previous order. Following my review on another website they have again requested my order number. The item was a gift to myself to cheer me up in these difficult times. All it has done is cause me more stress. I know it probably not the right thing to do but i have told them to forget it and I will put it down to experience. I can't take any more the stress this is giving me. It's not worth it!!