I tried to amend the delivery address within 5 mins of placing the order as paypal automatically entered mine and this was for a gift to be sent elsewhere. I was within the 30 mins they allow for amendments - this was at 9pm so i couldnt call. Their system wouldnt allow me to submit the change - i attempted 3 times but it would not work. I then emailed AND logged this visa their website. The next day they told me it has been sent to the first address as i hadnt amended it in time! Taking no responsibility for their website not allowing me /not working for me to amend. Since fighting my case i have seen this has happened many times to people. Quite possibly the worse and most unprofessional customer service i have dealt with. Unwilling to help and uncaring. They still have my money and i am still waiting for my order. its been WEEKS