What went wrong, r u joking, u should be named ill fckc u personally, if u don’t know u better give up business, when u order for personal items, u expect a good expectation or a good experience, never give ur custom away, ur company couldn’t wait to give a refund, WHY, ask yourself this, mmmmm, I’ll tell u,?? Never hide from a mistake, everybody is human, it does happen, a customer will b more appreciated with the truth, TRY IT, As for ur online chat, HA HA, It’s easy to not press a button till it times out, just like ur staff does, TO THE DIRECTOR OF THIS PERSONAL COMPANY, Try on the sly to order something just t c what happens, I Advise customers to try another personal company, one that cares.