AVOID AVOID AVOID. They are holding funds of mine, and refuse to return them to me despite cancelling a trip with over 2 weeks notice. Instead, they are holding it as a 'balance'. Apparently if I delete my account, this balance will also disappear. I have previously had good service from them, and on the occasion when I have previously cancelled, they have refunded my money. It now seems like a scam rather than a legitimate business. Apparently their terms and conditions changed, but this was not made clear to me. It is impossible to arrange a refund. I find this morally repugnant and refuse to use their services again.