Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.26

4.3 Rating 3,879 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my case. Their consistent communication and effective results made all the +1--- (706) --25--1--08--54 difference.”

Gettransfer 1 star review on 19th April 2026

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Posted 1 week ago

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Posted 1 week ago

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Posted 1 week ago

“The company confirms payments but does not execute them in full. I received only a partial payment (€324.31), while the remaining balance is still unpaid. Support and finance teams provide contradictory information: – one states the debt is settled – another mentions a “temporary delay” No SEPA transaction references or payment confirmations are provided. In addition, commission invoices for January and February 2026 are missing, which creates serious issues for accounting and tax reporting. The issue has been ongoing for several months despite multiple emails and formal notice. Be cautious if you depend on this platform for stable payments.”

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Posted 1 week ago

“Avoid this Company and their drivers at all costs. We booked a transfer from La Pineda to Barcelona Airport (Ride #23703811), and it was a total nightmare. Driver Waqas Ali Tarar arrived 1 hour and 20 minutes late and spent the entire time rejecting my calls. When he finally answered, he was incredibly rude, telling me to "cancel and find another taxi" if I didn't like it—knowing full well I had children with me and a flight to catch. He exploited the fact that we were stranded to treat us with zero respect. His unprofessionalism caused my family immense stress and nearly cost us our flight. A complete breach of service and basic decency.”

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Posted 2 weeks ago

“We booked an Airport transfer on April 5 for an early morning flight on April 8. When we tried to confirm with the driver on April 7 he claimed to have canceled the request. We did not receive a cancellation notification and the travel voucher was still active on their website. After contacting customer service about securing another driver, they only offered a credit. This was a ride for my elderly in-laws who had spent weeks at Mayo Clinic Rochester and needed a ride to the airport to fly home. It was extremely stressful to learn they would have been waiting without the company notifying us. Please avoid this unreliable service!”

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Posted 2 weeks ago

“We booked a fully prepaid transfer with GetTransfer, but the driver never arrived. We tried calling him multiple times, and ultimately had to take another taxi at our own expense, almost missing our flight. The company only responds with standard, unhelpful messages. This is unacceptable, especially since I was traveling with two elderly relatives, for whom this situation at 6 a.m. was extremely stressful. I demand a full refund to my card immediately. I strongly advise that the company improves customer support responsiveness, clear communication about cancellations, and guarantees for prepaid services.”

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Posted 2 weeks ago

“Company didn’t deliver the service in our order, and still refused to provide refund”

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Posted 3 weeks ago

“We had a diabolical experience with Get Transfer when our young family - with a baby and two young kids (3 and 5) - was stranded at Geneva Airport. We booked a transfer from Geneva to Les Arcs for our young family and paid well in advance. Just as we got through security we got a message saying our driver hadn't been paid and so wasn't able to pick us up. There was no number to call customer service, so we frantically emailed Get Transfer to find out what we should do. They promptly emailed back saying they would arrange an alternative driver. We didn't get another response for five and a half hours (when we did eventually hear back it was to say they couldn't sort an alternative and we could have a credit note). In the meantime we obviously needed to get our kids to Les Arcs, so we were left with no option but to book a rental car at an extortionate £1.2k (approx. double what we would've paid in advance). Clearly we are now no longer in need of our return transfer - 100% their fault. They are now refusing to pay back our £350 for the return journey, saying it is a non-refundable booking. My husband and I are both entrepreneurs, so have some sympathy with the issues that may crop up with customer service, but to refuse to refund our return journey after this ordeal is nothing short of shameful. We will never ever use this company to book a transfer again, and would encourage others to avoid at all costs.”

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Posted 3 weeks ago

“Get transfer booked a ride for me from the airport to my home. I arrived at 10:47 and was supposed to meet the driver at the Atlanta airport. It seems the driver refused the ride and no-one notified me. They are now refusing to return my money. Do NOT use this company.”

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Posted 4 weeks ago

“Had pick up from Logan airport in Boston to hotel driver never showed now they want to give me a credit no thank you i want a full refund to my credit card scam company beware they tell you they are investigating it Please.”

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Posted 1 month ago

“Scam company. Booked and paid for a long distance airport transfer from Finland to Sweden. My card was charged, then the company canceled the service and refused to refund my money. GetScamfer tried to extort more money out of me for a different ride I did not want and did not agree to. Charge is in fraud dispute with my credit card company.”

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Posted 1 month ago

“The team demonstrated a high level of attentiveness, proactively guiding me through the necessary procedures and documentation. Their transparent communication eliminated uncertainty and provided reassurance at every stage. Each interaction reflected competence, patience, and a strong commitment to service excellence.”

Gettransfer 1 star review on 4th March 2026

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Posted 1 month ago

“They are not paying to drivers!! Carefully!!!!”

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Posted 2 months ago

“I am a driver working with GetTransfer and I have not received my earned payments despite the promised payment dates. The payment for the December 28–30 period was clearly scheduled for February 10, but as of today, it is still unpaid and my support messages remain unanswered. I hope this issue will be resolved professionally and the overdue payment will be completed immediately. I will update this review once the payment is received.”

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Posted 2 months ago

“I made a reservation but realized within a minute that I had entered the wrong time and cancelled it. Neither during the reservation process nor during the cancellation was there a clause stating that the reservation could not be cancelled. When I contacted customer service for a refund, it said the fee was non-refundable. It's unacceptable that they would withhold my money for a cancellation made within a minute!!! It's truly strange that such large companies would stop to such petty theft… I will pursue my rights through every possible channel and will never use this app again. Please look at the picture, Where is writing that the price is non refundable can somebody show me please?”

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Posted 2 months ago

“Absolut unverantwortlich und unzuverlässig! Ich habe über gettransfer.com eine Fahrt vom Flughafen Amman zum Toten Meer gebucht, doch die Erfahrung war eine Enttäuschung. Zuerst musste ich eine Stunde warten. Anstatt informiert zu werden, musste ich den Fahrer selbst kontaktieren, nur um zu erfahren, dass meine Bestellung angeblich storniert sei. Kurz darauf hieß es dann doch, dass in 10 Minuten jemand käme. Tatsächlich erschien ein Fahrer, allerdings stellte sich heraus, dass dieser uns nur nach Amman-Stadt brachte. Dort mussten wir in ein anderes Fahrzeug umsteigen – genau in das Auto des Fahrers, der uns eigentlich direkt am Flughafen hätte abholen sollen. Durch diesen unnötigen Umweg über die Stadt haben wir im dichten Verkehr massiv Zeit verloren. Insgesamt haben wir eine Stunde am Flughafen gewartet und eine weitere halbe Stunde durch den Umweg verloren. Das Unternehmen ist absolut unzuverlässig. Man stelle sich vor, man hätte einen Rückflug zu erreichen – das Flugzeug wartet sicher nicht auf die Fahrer von gettransfer.com! Eine Frechheit, nie wieder!”

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Posted 3 months ago

“Booked a car through this company to pick us up from Laem Chabang cruise port in Thailand and take us on a time sensitive dream trip to an elephant sanctuary. Did so in order to avoid being ripped off by local taxi drivers and the price, at around £130 return, certainly wasn’t cheap but worth it for certainty.. and the reviews I had read looked ok (obviously didn’t research hard enough!) The evening before the booking, our ship captain announced we’d be anchoring slightly south of the port at sea and would travel in by tenders. I immediately informed our driver of this and gave him the new location for pick up, which was actually on the route south to the elephant sanctuary and so shouldn’t have been an issue. He acknowledged this and agreed the new pick up point. Being diligent, the following morning I double checked with the driver that he was still ok and in the right place for the pick up… cue problem! He claimed to be surprised at the change of location, despite me referring him back to our mutual WhatsApp conversation the evening before, said his driver (I had been led to believe HE was the driver!) was heading for the original port location, and that if I wanted to change the pick up he would seem the original booking cancelled by me - and would be keeping the £130 already paid! To add insult, he then (no doubt sending out desperation) demanded a further payment - even higher than the first (around £150) in order to complete our booking! This he wanted paid in cash to the driver (no doubt to be pocketed by him without the knowledge of GetTransfer!) Having politely declined his offer, we duly landed and found a local taxi driver who took us, at a fraction of the price quoted by GT, to the elephant sanctuary, arriving in the nick of time. To cap it all off, the original GT ‘driver’ had the gall to send me a picture of his guy, who was in the wrong place for our scheduled pick up, holding a card saying our name with the words ‘no show’ on it!! Despite providing all the evidence from our WhatsApp conversation that the new pick up point with the driver had been acknowledged and agreed, along with the attempts at what can only be called extortion, GT has so far been ‘investigating’ our case for almost two months. What a joke! I have now filed a case through my credit card company and received the money for our original booking back through them. Stay away from this company… they are clearly employing local drivers around the world who they don’t really have a handle on and little or no control over, who are trying to extort money from unsuspecting customers- even if, indeed, they can be bothered to turn up in the right place at all!”

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Posted 3 months ago

“I booked a transfer with GetTransfer.com from Banská Bystrica, Slovakia to Vienna Schwechat Airport on 29/12/2025. Around 5 minutes after booking, I called the driver to confirm pickup details, but the driver told me to cancel the ride. I paid €212.50 and I am still struggling to get my money back. This is extremely frustrating because the cancellation was requested by the driver shortly after the booking, yet the refund process has not been handled properly and my emails are now being ignored. Based on this experience, I cannot recommend GetTransfer.com. If a driver asks a customer to cancel minutes after booking, the refund should be immediate and automatic.”

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Posted 3 months ago

“Professional, reliable, and exceptionally skilled—every step was explained clearly, and the solutions were both practical and effective.”

Gettransfer 1 star review on 6th January 2026

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Posted 3 months ago

Gettransfer is rated 4.3 based on 3,879 reviews