Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.25

4.3 Rating 3,898 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,898 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 5 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero stars. I work with them as a partner and they do not send the payments on time or at all. They keep sending same emails saying they are working on it, payment is being processed, but it's all lies. All they do is respond with generic emails with no date for the payments. That is why the drivers do not show up for the bookings, because they have not received the payments.”

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Posted 3 days ago

“They suck my aunt paid $820 dollars but the driver quit, so they didn't send a driver. We asked for a refund and they didn't give it back. get transfer no one buy from here. Give it back.”

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Posted 1 week ago

“I would strongly advise others to think carefully before booking with GetTransfer. I had a confirmed airport transfer booked well in advance, only to be informed just over a week before my travel date that the driver had cancelled. While I understand that issues can occasionally arise, what followed was extremely disappointing. I was offered a replacement vehicle, but only at an additional cost of €130, which I found unacceptable given that I had already secured a confirmed booking at an agreed price. I declined this and asked for a like-for-like replacement, which was not provided. From that point on, communication became very poor. I sent multiple emails requesting updates and clarification, many of which went unanswered for long periods. With my travel date approaching, I was left in a stressful position, having to find alternative transport at short notice — and at significantly higher prices. Although a refund was eventually issued, there was little transparency around when the money would be returned, and I had to repeatedly chase for basic information. The only gesture offered was a 15% discount on a future booking, which felt inadequate given the inconvenience and disruption caused. Overall, this experience has caused unnecessary stress at an important time before travelling. Reliability and communication are essential for airport transfers, and unfortunately, this service did not meet expectations on either. I would not use GetTransfer again based on this experience.”

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Posted 1 week ago

“3 out of 3 transfers either no show or… 3 out of 3 transfers either no show or cancelled at last minute, horrible management and customer service. I had booked 3 different transfers with this company. The first cancelled the day before the scheduled transfer, we were never notified until I reached out to the company, they then offered another ride at double the cost. I had to find alternate transportation the day of - This was fully refunded to my credit card. The second cancelled 5 days out (again, I was never notified and found out when I checked the app) and the company could not find a replacement - I got a refund and ended up booking with another company (they showed up) The third transfer just did not show up. I tried contacting both the company and the driver with no response until I had to arrange other transportation. The company responded 30 minutes after the pickup, the driver responded 2.5 hours later. I asked for the funs to be returned back to my credit card, instead they gave me a credit to the account (no refund) and quite responding to emails and messages. I advise against using this company as they are not honest in my opinion. Update - I replied to the email they requested me to reply to - Still no reply back from GetTransfer.com.”

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Posted 1 week ago

“I have been waiting for more than 4 months to receive approximately €400 that is owed to us. Despite contacting support multiple times, the payment has still not been processed. This has been extremely disappointing and has affected our confidence in continuing to work with GetTransfer. I hope this issue can finally be resolved as soon as possible.”

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Posted 2 weeks ago

“Poor experience with GetTransfer in Montreal. The driver instructed us by WhatsApp to meet at “Arrivals Door 9” at Montreal Airport. This location does not exist. As it was our first time at the airport, we spent a long time looking for a non-existent meeting point and arrived late as a direct result of the driver’s incorrect instructions. I provided GetTransfer with the WhatsApp screenshot, but their replies only repeated that the driver waited more than 60 minutes. They never addressed the key issue: the driver gave us incorrect pick-up instructions. Very disappointing complaint handling.”

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Posted 2 weeks ago

“Taxi kom aldri . Nr til sjåføren som var nevnt aldri ble besvart . Mld som var sendt til fører ble ikke besvart. Treig support . Svarer ikke på refundering av beløp. Hold unna folkens”

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Posted 3 weeks ago

“They stand out not only for their skill but for their honesty and reliability.”

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Posted 3 weeks ago

“Absolutely bad customer service. Driver cancelled on me because they didn’t pay him. Requested me to pay again to reserve for another driver, which I refused. Found another driver for me , but it’s a 2 stars driver with 6 years experience. Didn’t even let me choose my driver like how I first did when I booked. Felt really unsafe for me to travel alone to the airport at 3am in a foreign country with an untreatable driver. Refunds only come in credits just for you to use their service again. Feels like a scam.”

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Posted 1 month ago

“DO NOT USE - UNRELIABLE! Horrible/unreliable service and horrible/unreliable customer service! I booked 3 transfers with this company. So far 2 of the 3 drivers have cancelled. One offered to rebook at a higher rate double what I had already paid. Also, the company is not proactive at notifying you when this happens nor at finding new drivers. They keep you waiting until the last minute. Both times so far I have had to find alternative transportation. DO NOT USE - UNRELIABLE! Horrible/unreliable service and horrible/unreliable customer service!”

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Posted 1 month ago

“Worst experience i ever had. I had a transfer to go to the airport and the driver canceled 1 hour before the drive. I was trying to get support and their AI was just making fun of me with 0 support for over an hour. Lost our taxi and they still never responded”

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Posted 1 month ago

“Hi team Kindly check what happened as i have not received $400 for the below two Trips done on February 2026. Im working as driver on Get transfer company as now im afraid doing more trip as i have not paid since Febr 2026 which is abnormal fos small interprenuer in Africa for us this alot of money my working capital is locked somewhere. I have tried to send email on Finance group email but im getting auto reply email same email everytime i think its better to read driver email and work on they are issue to avoid this challange. Hope my payment will be paid soon Regards Johnson Aisa Urassa image0.jpeg”

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Posted 1 month ago

“La aplicación te bloquea sin revisar e investigar los sucesos como son el cliente le reclama al conductor su dinero y solo por responder q eso no está en mis manos q ni yo e cobrado q solo la plataforma puede resolver el problema me bloquearon y encima de eso no me pagaron el dinero q me deben si fuera por mi le daría 0 estrellas y le dijera a los conductores q no es confiable para nada juegan con tu tiempo y sobre todo con tu dinero piensen bien antes de darles un viaje a esa app no pierdan su tiempo combustible y desgaste de su auto no vale la pena”

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Posted 1 month ago

“DO NOT USE THIS COMPANY!!!!!! They confirmed a day early, requiring my phone number and then I never heard from them. They did NOT show up and are impossible to contact. Ended up having to use an uber as a very costly alternative. This business should be BLACKLISTED.”

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Posted 1 month ago

“I would give them zero if I could. The driver in Ravenna port never showed up, did not answer our messages or texts, we had to quickly arrange costly alternative option, now we are trying to get our money back with no response from the customer service”

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Posted 1 month ago

“I booked a transfer on May 3rd and paid almost $500 from porto santo stefano italy to rome. Now I am being told by the pick up company rhat they will jot come and pick me up because this gettransfer owes them over $14000. This is criminal and now I am out the money and no ride to the airport !! Gettransfer you have ruined my beautiful trip to italy!!!”

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Posted 2 months ago

“I paid for service, but no service or refund! As a result I paid 3 times more for taxi and never got money back from gettransfer. It’s like a joke!”

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Posted 2 months ago

“We booked and paid for a driver to pick us up at the Lisbon Airport on April 23. Two days prior to pickup, we specifically reconfirmed the reservation due to issues the driver stated he was having with getting paid by Get Transfered. At that time, the driver confirmed the ride and pickup. These communications were documented through chats within our account on your website. Upon our arrival, the driver was a complete no-show. We called him directly and were informed that he would not be picking us up. No advance notice was provided by either the driver or Get Transfered. The driver further stated that he had notified your company well before our arrival, meaning Get Transfered had sufficient time to arrange alternate transportation and failed to do so. We then contacted their customer service department and were told the matter would need to be “investigated,” which would take five days. Meanwhile, they had already failed to provide the service we paid for. As a direct result, we were stranded at the airport without transportation and were forced to secure alternate transportation at a significantly higher cost. We paid for an airport transfer service. Your company failed to provide that service in any form. This is not a matter of dissatisfaction or preference — it is a complete failure to deliver the contracted service. Further, NO REFUND WAS PROVIDED. DO NOT USE THIS COMPANY”

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Posted 2 months ago

“Stay away from this company! This is a scam! Driver never show up at pick up time. Called and said he is not coming. Prepaid payment of AUD$1186.78 was made at the time of booking. But after multiple times contacting your company with full details of this booking, no reply or refund were given. Not happy! I will report this to AU police as Internet scam!”

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Posted 2 months ago

“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my case. Their consistent communication and effective results made all the +1--- (706) --25--1--08--54 difference.”

Gettransfer 1 star review on 19th April 2026

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Posted 3 months ago

Gettransfer is rated 4.3 based on 3,898 reviews