Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,836 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company dont pay drivers-companies several tries to contact them generate Generic response and no answer about where my money is.”

Helpful Report

Posted 22 hours ago

“The driver canceled our ride, Gettransfer gave us no help, we remained in koo airport for two hours before we could get a taxi. It happened 45 days ago. Gettransfer has answered twice that the refund was in process and then, 10 days ago, they wrote that they encounter problems with bank payments. That's unbelievable! They owe me more than 50€, but apparently they don't want to give them to me. I will never use Gettransfer again and I warn you that, if you prepay a transfer with Gettransfer, you cannot be sure that you will get it, and no refund!!!! Be careful!!”

Helpful Report

Posted 2 days ago

“Bad experience with this company and cannot recommend. Paid for transfer on app however flight was delayed so paid for a transfer that I didn’t receive. Also, driver messaged beforehand wanting to meet me away from arranged transfer location. Very suspicious. No support from GetTransfer.com whatsoever despite emailing them. There must be more reputable companies than these. Use with extreme caution.”

Helpful Report

Posted 3 days ago

“DO NOT USE THIS COMPANY. This company is a scam. I paid for a round trip transportation from the airport to downtown Chicago. On the day I was to be picked up at the airport the driver was over an hour late. I decided to take a cab because I didn't know if he was going to show up. The next day I confirmed with the same driver that he was going to pick us up and take us to the airport and he said he would pick us up. A couple hours before the scheduled pick up time he texted and said he couldn't pick us up and we needed to find another driver. At this point not trusting GetTransfer and not wanting to miss my plane I used an Uber to get to the airport. When I asked GetTransfer for a refund they told me they dont do refunds and that I had to get the money back from the driver. Of course the driver who flaked out on us will not return my texts or calls so I am out $200. Below is GetTransfers response: I am sorry to inform you the driver cancelled the return ride #21505899. We would like to remind you that GetTransfer is a marketplace (ISS, Information Society Service). When you book a trip, you enter into a direct contract with the selected carrier. Our service merely facilitates the exchange of information between you and the carrier, who is fully responsible for meeting the terms of the trip after payment. We are sincerely sorry to learn that the carrier you selected did not fulfill the obligations specified in your booking and breached the contract. We recommend that you pay close attention to drivers’ ratings and the number of completed trips when making your selection. More detailed information on this is available in our blog: https://blog.gettransfer.com/transfer-tips-lifehacks/choosing-the-right-driver-on-gettransfer/ Although our responsibility is limited to the exchange of information only, we are committed to supporting you in this situation. Here is how we can help:”

Helpful Report

Posted 1 week ago

“After using this application for years, I recently encountered a disappointing situation when I needed to amend a reservation but had not selected the FLEX option. A few hours after booking an airport transfer in Italy, I noticed the pickup time at the airport was incorrect. I attempted to contact the assigned driver directly, who asked me for an additional amount without any justification of the charge (x amount for more than 60' delay, for example), for a service already paid for! At the same time, customer support was unreachable—no hotline was available, and responses via email were significantly delayed. This left me questioning the application's/ website's value, as contacting a driver independently was more straightforward. Ultimately, I had to cancel the reservation, received no refund, and felt unsupported. After reading about similar experiences online, I realize this may be a recurring issue. I would suggest that others exercise caution when considering this service.”

Helpful Report

Posted 2 weeks ago

“ESTAFA. NO CONTRATAR. No recomiendo contratar con esta empresa. Me anularon el mismo día que necesitaba el servicio. A cambio me ofrecían lo mismo por cuatro veces el precio inicial. Les dije que no lo aceptaba y que me hicieran el reembolso. 15 días después aún no me han devuelto nada, pese a mis requerimientos.”

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Posted 3 weeks ago

“Driver in Destin Fl. was not at airport holding sign as contracted. When I tried to text him I got no reply. When I called him I got a person that could only say yea yea yea, could not tell me where he was, or answer any questions. I had to find other transportation. Gettransfers.com has been investigating for a week and still no refund. I should never have paid in advance.”

Helpful Report

Posted 1 month ago

“Driver left us stranded at the airport. I phoned him and he said that he did not have a booking at that time, and I should get a taxi. I emailed Gettransfer several times. A month later they apologised and said a refund had been issued but no payment was received and they don't reply to emails. AVOID!!!”

Helpful Report

Posted 1 month ago

“Good rates, flexible system. Just wish they had instant chat with clients instead of delayed messages. Time matters.”

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Posted 1 month ago

“GetTransfer is my go-to app in Milan. I drive part-time and it fits perfect. Love that I choose my price. Less pressure, more freedom.”

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Posted 1 month ago

“Honestly, I didn’t expect much, but this app really works. Got a few solid airport runs in Paris. It’s a keeper.”

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Posted 1 month ago

“Хорошая идея, но исполнение хромает. Иногда клиент не выходит, а поддержка молчит. Надо решать вопрос с оплатой ожидания.”

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Posted 1 month ago

“Good app overall. But please fix map glitches — sometimes client’s location shows wrong. I'm in Istanbul, happens a few times a week.”

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Posted 1 month ago

“I’m from Venezuela, driving in Madrid. The platform is helpful, but I wish I could set radius limit. Don’t want to drive across town for pickup.”

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Posted 1 month ago

“GetTransfer is my go-to app in Milan. I drive part-time and it fits perfect. Love that I choose my price. Less pressure, more freedom.”

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Posted 1 month ago

“Геттрансфер дает заказы в основном на туристов. Поездки длинные, выгодные. Иногда долго ждать, но когда приходит заказ - оно того стоит.”

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Posted 1 month ago

“Я из Таджикистана, работаю в Чехии. Гетт трансфер помогает кормить семью. Сервис удобный, всегда можно выбрать норм заказ. Спасибо за такую платформу.”

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Posted 1 month ago

“Работаю в Грузии. Через GetTransfer часто беру туристов на экскурсии. Очень удобно, когда можно самому поставить цену и маршрут обсудить.”

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Posted 1 month ago

“In Germany, too, the service showed its best side - everything went smoothly, from ordering to arrival at the hotel.”

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Posted 1 month ago

“We ordered a transfer in Prague and everything went smoothly: we got to the hotel quickly, without any questions.”

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Posted 1 month ago

Gettransfer is rated 4.3 based on 3,836 reviews