Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.24

4.2 Rating 3,910 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,910 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 5 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver cancelled less than 2 hours before an intercity transfer (Santiago de Compostela to Porto). No replacement offered. GetTransfer then refused to refund my credit card and only gave "account credit" I will never use, since I don't live in Europe. I paid US$244 for a service that never happened. Don't rely on this app for anything important. You may be left stranded and without your money.”

Helpful Report

Posted 5 days ago

“⭐ 1/5 I am extremely disappointed with the way GetTransfer handled this situation. The booking was cancelled by me because I was physically unable to carry out the transfer. The service was not provided, and I did not receive the payment for this booking. However, the passenger was not properly informed about the situation. As a result, they believe that I received the money without providing the service. This is completely untrue and has put me in a serious and unfair situation with the passenger. What concerns me most is that instead of GetTransfer clearly explaining the situation to the passenger, I was left to deal with the misunderstanding myself and explain what happened. A professional platform should ensure that both passengers and drivers receive clear and accurate information, especially when a booking is cancelled and payment is involved. This kind of handling can unfairly damage a driver's reputation. I strongly believe GetTransfer needs to take greater responsibility for communicating clearly in these situations and treating its drivers fairly. I hope GetTransfer takes this feedback seriously and improves the way similar cases are handled in the future.”

Helpful Report

Posted 1 week ago

“I have used this service multiple times and it has failed every time for me. September 2026 in Malta the driver cancelled and I was not notified until I got there to the airport and chased the provider via a phone call. Had to arrange a taxi to hotel and back. They refused to refund me my money despite me stating I never want to use their service again and would not raise a complaint or forward to a manager despite my request. Avoid this company as it's not great and the service when issues arise leave you on your own.”

Helpful Report

Posted 2 weeks ago

“Company cannot provide service promised. Drivers cancel because they have not been paid by gettransfer for many months. I had such cancellations and finally take a normal cab. No refund by gettransfer. THEY DO NOTHING AND TAKE YOUR MONEY. Stay away!”

Helpful Report

Posted 2 weeks ago

“I am a partner driver and GetTransfer owes me €1,380 for completed rides. The payment deadline has passed by far. Even though I have written email confirmations from their support team explicitly admitting to this debt, they still refuse to pay me and keep delaying the payout without any justification. Holding back money owed to drivers who have fully provided their services is unacceptable and unethical. I have already initiated formal complaints to the European Consumer Centre and relevant authorities, and I am prepared to take legal action via a European Order for Payment. Pay drivers what you owe them!”

Helpful Report

Posted 1 month ago

“Done the job for them as a driver on 13th May and its 20th August but still haven't got paid even after numerous emails to the company.”

Helpful Report

Posted 1 month ago

“COMPLETE FRAUDSTERS my booked car failed to turn up at Girona Airport on the 26th July 2027. I have the emails, ap info and other information to prove this. Company not replying to numerous messages asking for a refund. Do not go anywhere near this company they are a scamming fraudsters.”

Helpful Report

Posted 1 month ago

“They are charging the clients and not paying the drivers or companies they farm out the jobs to the photo is jobs I did in February and March and still waiting on payments”

Helpful Report

Posted 1 month ago

“Warnung an andere Fahrdienstleister: Keine Auszahlung seit Monaten! Wir haben als externes Unternehmen Fahrten für GetTransfer übernommen. Seit Dezember 2025 werden wir bei den Auszahlungen nur hingehalten angeblich wegen interner Probleme. Absolut enttäuschende Hinhaltetaktik. Selbst 1 Stern ist für den Umgang mit Dienstleistern noch zu hoch gegriffen.”

Helpful Report

Posted 1 month ago

“I have had serious issues with this company and would advise anyone considering using them to proceed with extreme caution. I paid up front for a journey from my hotel in Spain to the airport. I was then contacted by the driver asking for more money and asking me to pay in cash. This was unsettling and so I informed get transfer who said they would cancel the ride and find a 'trusted replacement'. The afternoon before I was due to fly I had still not heard anything despite having chased several times. Eventually they offered me a driver but said I would have to pay an additional €65 (I had already paid €75 and so this was nearly double). I said this was not acceptable and asked to cancel as I would need to find an alternative if they could not replace the driver at the same price. Eventually they responded to this but said the money would be refunded in travel credit, something I will never be able to use.”

Helpful Report

Posted 1 month ago

“The driver charged me for the ride but I had already pre paid for the trip. I contacted get transfer and they didn't refund me any money. I found the company to be a complete rip off as I paid twice for the journey and the driver overcharged me for the journey.”

Helpful Report

Posted 1 month ago

“Zero stars. I work with them as a partner and they do not send the payments on time or at all. They keep sending same emails saying they are working on it, payment is being processed, but it's all lies. All they do is respond with generic emails with no date for the payments. That is why the drivers do not show up for the bookings, because they have not received the payments.”

Helpful Report

Posted 2 months ago

“They suck my aunt paid $820 dollars but the driver quit, so they didn't send a driver. We asked for a refund and they didn't give it back. get transfer no one buy from here. Give it back.”

Helpful Report

Posted 2 months ago

“I would strongly advise others to think carefully before booking with GetTransfer. I had a confirmed airport transfer booked well in advance, only to be informed just over a week before my travel date that the driver had cancelled. While I understand that issues can occasionally arise, what followed was extremely disappointing. I was offered a replacement vehicle, but only at an additional cost of €130, which I found unacceptable given that I had already secured a confirmed booking at an agreed price. I declined this and asked for a like-for-like replacement, which was not provided. From that point on, communication became very poor. I sent multiple emails requesting updates and clarification, many of which went unanswered for long periods. With my travel date approaching, I was left in a stressful position, having to find alternative transport at short notice — and at significantly higher prices. Although a refund was eventually issued, there was little transparency around when the money would be returned, and I had to repeatedly chase for basic information. The only gesture offered was a 15% discount on a future booking, which felt inadequate given the inconvenience and disruption caused. Overall, this experience has caused unnecessary stress at an important time before travelling. Reliability and communication are essential for airport transfers, and unfortunately, this service did not meet expectations on either. I would not use GetTransfer again based on this experience.”

Helpful Report

Posted 2 months ago

“3 out of 3 transfers either no show or… 3 out of 3 transfers either no show or cancelled at last minute, horrible management and customer service. I had booked 3 different transfers with this company. The first cancelled the day before the scheduled transfer, we were never notified until I reached out to the company, they then offered another ride at double the cost. I had to find alternate transportation the day of - This was fully refunded to my credit card. The second cancelled 5 days out (again, I was never notified and found out when I checked the app) and the company could not find a replacement - I got a refund and ended up booking with another company (they showed up) The third transfer just did not show up. I tried contacting both the company and the driver with no response until I had to arrange other transportation. The company responded 30 minutes after the pickup, the driver responded 2.5 hours later. I asked for the funs to be returned back to my credit card, instead they gave me a credit to the account (no refund) and quite responding to emails and messages. I advise against using this company as they are not honest in my opinion. Update - I replied to the email they requested me to reply to - Still no reply back from GetTransfer.com.”

Helpful Report

Posted 2 months ago

“I have been waiting for more than 4 months to receive approximately €400 that is owed to us. Despite contacting support multiple times, the payment has still not been processed. This has been extremely disappointing and has affected our confidence in continuing to work with GetTransfer. I hope this issue can finally be resolved as soon as possible.”

Helpful Report

Posted 2 months ago

“Poor experience with GetTransfer in Montreal. The driver instructed us by WhatsApp to meet at “Arrivals Door 9” at Montreal Airport. This location does not exist. As it was our first time at the airport, we spent a long time looking for a non-existent meeting point and arrived late as a direct result of the driver’s incorrect instructions. I provided GetTransfer with the WhatsApp screenshot, but their replies only repeated that the driver waited more than 60 minutes. They never addressed the key issue: the driver gave us incorrect pick-up instructions. Very disappointing complaint handling.”

Helpful Report

Posted 2 months ago

“Taxi kom aldri . Nr til sjåføren som var nevnt aldri ble besvart . Mld som var sendt til fører ble ikke besvart. Treig support . Svarer ikke på refundering av beløp. Hold unna folkens”

Helpful Report

Posted 2 months ago

“Absolutely bad customer service. Driver cancelled on me because they didn’t pay him. Requested me to pay again to reserve for another driver, which I refused. Found another driver for me , but it’s a 2 stars driver with 6 years experience. Didn’t even let me choose my driver like how I first did when I booked. Felt really unsafe for me to travel alone to the airport at 3am in a foreign country with an untreatable driver. Refunds only come in credits just for you to use their service again. Feels like a scam.”

Helpful Report

Posted 3 months ago

“DO NOT USE - UNRELIABLE! Horrible/unreliable service and horrible/unreliable customer service! I booked 3 transfers with this company. So far 2 of the 3 drivers have cancelled. One offered to rebook at a higher rate double what I had already paid. Also, the company is not proactive at notifying you when this happens nor at finding new drivers. They keep you waiting until the last minute. Both times so far I have had to find alternative transportation. DO NOT USE - UNRELIABLE! Horrible/unreliable service and horrible/unreliable customer service!”

Helpful Report

Posted 3 months ago

Gettransfer is rated 4.2 based on 3,910 reviews