Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,836 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company dont pay drivers-companies several tries to contact them generate Generic response and no answer about where my money is.”

Helpful Report

Posted 1 day ago

“The driver canceled our ride, Gettransfer gave us no help, we remained in koo airport for two hours before we could get a taxi. It happened 45 days ago. Gettransfer has answered twice that the refund was in process and then, 10 days ago, they wrote that they encounter problems with bank payments. That's unbelievable! They owe me more than 50€, but apparently they don't want to give them to me. I will never use Gettransfer again and I warn you that, if you prepay a transfer with Gettransfer, you cannot be sure that you will get it, and no refund!!!! Be careful!!”

Helpful Report

Posted 2 days ago

“Bad experience with this company and cannot recommend. Paid for transfer on app however flight was delayed so paid for a transfer that I didn’t receive. Also, driver messaged beforehand wanting to meet me away from arranged transfer location. Very suspicious. No support from GetTransfer.com whatsoever despite emailing them. There must be more reputable companies than these. Use with extreme caution.”

Helpful Report

Posted 3 days ago

“DO NOT USE THIS COMPANY. This company is a scam. I paid for a round trip transportation from the airport to downtown Chicago. On the day I was to be picked up at the airport the driver was over an hour late. I decided to take a cab because I didn't know if he was going to show up. The next day I confirmed with the same driver that he was going to pick us up and take us to the airport and he said he would pick us up. A couple hours before the scheduled pick up time he texted and said he couldn't pick us up and we needed to find another driver. At this point not trusting GetTransfer and not wanting to miss my plane I used an Uber to get to the airport. When I asked GetTransfer for a refund they told me they dont do refunds and that I had to get the money back from the driver. Of course the driver who flaked out on us will not return my texts or calls so I am out $200. Below is GetTransfers response: I am sorry to inform you the driver cancelled the return ride #21505899. We would like to remind you that GetTransfer is a marketplace (ISS, Information Society Service). When you book a trip, you enter into a direct contract with the selected carrier. Our service merely facilitates the exchange of information between you and the carrier, who is fully responsible for meeting the terms of the trip after payment. We are sincerely sorry to learn that the carrier you selected did not fulfill the obligations specified in your booking and breached the contract. We recommend that you pay close attention to drivers’ ratings and the number of completed trips when making your selection. More detailed information on this is available in our blog: https://blog.gettransfer.com/transfer-tips-lifehacks/choosing-the-right-driver-on-gettransfer/ Although our responsibility is limited to the exchange of information only, we are committed to supporting you in this situation. Here is how we can help:”

Helpful Report

Posted 1 week ago

“After using this application for years, I recently encountered a disappointing situation when I needed to amend a reservation but had not selected the FLEX option. A few hours after booking an airport transfer in Italy, I noticed the pickup time at the airport was incorrect. I attempted to contact the assigned driver directly, who asked me for an additional amount without any justification of the charge (x amount for more than 60' delay, for example), for a service already paid for! At the same time, customer support was unreachable—no hotline was available, and responses via email were significantly delayed. This left me questioning the application's/ website's value, as contacting a driver independently was more straightforward. Ultimately, I had to cancel the reservation, received no refund, and felt unsupported. After reading about similar experiences online, I realize this may be a recurring issue. I would suggest that others exercise caution when considering this service.”

Helpful Report

Posted 2 weeks ago

“ESTAFA. NO CONTRATAR. No recomiendo contratar con esta empresa. Me anularon el mismo día que necesitaba el servicio. A cambio me ofrecían lo mismo por cuatro veces el precio inicial. Les dije que no lo aceptaba y que me hicieran el reembolso. 15 días después aún no me han devuelto nada, pese a mis requerimientos.”

Helpful Report

Posted 4 weeks ago

“Driver in Destin Fl. was not at airport holding sign as contracted. When I tried to text him I got no reply. When I called him I got a person that could only say yea yea yea, could not tell me where he was, or answer any questions. I had to find other transportation. Gettransfers.com has been investigating for a week and still no refund. I should never have paid in advance.”

Helpful Report

Posted 1 month ago

“Driver left us stranded at the airport. I phoned him and he said that he did not have a booking at that time, and I should get a taxi. I emailed Gettransfer several times. A month later they apologised and said a refund had been issued but no payment was received and they don't reply to emails. AVOID!!!”

Helpful Report

Posted 1 month ago

“My trip was canceled by the conductor while I was on the flight. I received an email with a new offer, which I obviously didn't respond to right away because I was on the plane. When I saw that the conductor hadn't arrived and went to read the messages, I saw the offer, which they said was no longer valid because too much time had passed (about 1 hour). It's been two months, and I still haven't received the €112.8 refund. They're not serious! In fact, they're dishonest!”

Helpful Report

Posted 2 months ago

“I booked transportation well in advance and paid 180 euros upfront. Not only did the original driver cancel at the last minute, but they replaced the vehicle with an older, smaller, and clearly subpar car—nowhere near what I paid for. Then, to make things worse, my flight was cancelled due to escalating regional tensions in the Middle East—something completely out of my control. I immediately contacted their support team, provided official proof from the airline, and asked for either a refund or rescheduling. Their response? A cold, robotic “non-refundable” policy with zero empathy or flexibility. So now I’m out 180 euros for a service I never received, thanks to their lack of professionalism and basic decency”

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Posted 2 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 3 months ago

“I use transfer services all the time when I travel for business. This one was as smooth as they come. No complaints.”

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Posted 4 months ago

“Disgusting behavior Disgusting behavior. Booked a ride for an airport collection. Paid. 1 hour before collection an email is received to tell us driver is unavailable due to inappropriate behavior but they can send someone else if I pay an additional 80% of the original fee. Absolutely fraudulent company. Unreliable and not trustworthy. Do not use. If they respond to this email spouting customer service nonsense they have my complaint and my details so they know about this issue and have not dealt with it other than try and extort additional cash. I will be reporting this also to the transport/local council authorities. I now wait for the refund.”

Helpful Report

Posted 4 months ago

“I booked a transfer in Bodrum, at the start of the trip the driver said that the company would not pay him and said that he would not take me until I paid. The Get Transfer support service has not responded for 4 days. The company is a scam.”

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Posted 5 months ago

“Do not use this company. They cancel the day before your trip then don’t refund your money. Beware”

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Posted 5 months ago

“SCAM! , I booked a transfer with this company to take us to the airport, but ran into some issues. The driver requested my number and then contacted me via WhatsApp, asking me to pay him directly because he claimed the company, Gertransfer, fails to pay their drivers and that he was owed over 7000 euros. When I reported this to the company, they insisted that the driver would still provide the service, which he ultimately did not. As a result, we had to hurriedly find another vehicle large enough for our group, which almost made us miss our flight. Since then, the company has neither issued a refund nor responded to my emails. I strongly advise against using this service and regret not checking the reviews beforehand.”

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Posted 6 months ago

“NEVER DRIVE FOR GET TRANSFER IT WILL NOT PAY TO DRIVER”

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Posted 6 months ago

“Scammers! Don’t fall for their promises! GetTransfer is a disgrace! I booked a transfer and ended up without a car and without my money! The driver didn’t show up, and when I tried to sort it out, they told me it was my problem. How is that even possible? They don’t even try to solve customer issues. I don’t recommend this company to anyone—you’ll only ruin your mood and plans!”

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Posted 6 months ago

“It is scam. They didn't send car and took our money”

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Posted 6 months ago

“i am thinking of calling the police. I booked a get transfer car from Loro Parque to Calle El Coronel , Los Cristianos I paid 84.40 But as I never received acknowlegement i rebooked this time paying 81.2 pence. The journey was completed but the driver was an hour late, To my shock and horror my son, for whom I paid to do the journey was charged 90 pounds,”

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Posted 7 months ago

Gettransfer is rated 4.3 based on 3,836 reviews