Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.21

4.2 Rating 3,346 Reviews

81 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,346 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

Write Your review

Tell us how Gettransfer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gettransfer 1 star review on 22nd February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Helpful Report

Posted 1 year ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 10 months ago

“If I could give zero stars, I would! Don't trust this company!! Avoid this, don't buy anything from them! They charge customers less than what the driver wanted. They don't pay the money to the drivers. We have only driven 2 rides in December (thankfully), but they have not been paid. We don't drive any more and we recommend that you don't drive or buy a ride from them either. Always order your transport directly from a local company! GetTransfer is a SCAM!!!!”

Helpful Report

Posted 1 year ago

“This is a scam company, famous for not paying their subcontractors. Of course there will be a lot of stranded people, when they don't pay. I can personally say, it's been more than seven months and still no payments, only promises. Avoid, for there is no guarantee, if somebody will meet you.”

Helpful Report

Posted 1 year ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 10 months ago

“GetTransfer has ZERO interest or concern for its customers. It has THREE TIMES abandoned me leaving me with no ride and offered nothing other than an opportunity to pay more than DOUBLE the original cost or get a refund and go figure out a way for me to solve the problems without any help from them what-so-ever. They are unreliable, untrustworthy, incompetent and could not possibly care any less about their customers. If you plan on using GetTransfer in the future, be prepared to spend a lot more money than you originally expect and to scramble to find solutions on your own when their drivers inevitably do not show. They are unprofessional and uncaring and I would recommend finding another service that stands behind its drivers and its service. GetTransfer clearly does not."”

Helpful Report

Posted 1 year ago

Dear John, We’re very sorry to hear about the problems you faced. Please let us know your transfer number — our investigation team will review your transfer and issue a refund if the carrier didn't complete the transfer. Once again, we sincerely apologize for not meeting our usual high standards.

Posted 10 months ago

“Company is fraud . I am another person who was harmed in paying for several services I provided. Since February 2024 I still haven't received 1 euro. They owe me €3700. They associated themselves with another Payoneer fraud. Basically a plot, to deceive those who work and dedicate themselves honestly. A frustration that will have its consequences. Let's move forward with litigation. This company receives payment from customers, but does not pay partners/drivers. I will disclose this fraud to partners and customers.”

Gettransfer 1 star review on 5th April 2024

Helpful Report

Posted 1 year ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 10 months ago

“Desastre. Teníamos contratado transporte para diez personas ida y vuelta de aeropuerto De Santiago de Compostela A Coruña. Lo cancelaron el día antes. Tuvimos que buscar otra empresa y volver a pagar . Esto fue hace un mes día 9 de febrero 2024. Aún hoy esperando el reintegro del importe pagado. Nos dan largas.”

Helpful Report

Posted 1 year ago

“"I don't recommend them. Real thieves. They don't pay money. They haven't returned my hard-earned money for over a year. All they say in response to my messages is that they are very sorry and will pay, but it has been more than a year. The worst part is that you spend money on gas to take their client, they take all the money, and don't pay you anything. Real thieves."”

Helpful Report

Posted 1 year ago

“Avoid like the plague! Booked a transport, for what I though was a very good deal. Next day I got the following message: “I am writing to you to inform you that the current carrier will not be able to perform your ride 16547440. This behaviour of the driver is inappropriate and we will take serious measures to him.   We would like to inform you that we can offer Hyundai Kona, 2023 - LT23 UPS for you but the price is higher. We will cover some difference in prices, but still, there is an amount to be paid extra. Do you agree to pay extra 47 £?” I paid the extra £47, only to be told later that they actually had to find another driver: “We will inform you about a replacement shortly.” Was told over the phone that it will take 24 hours. None was provided so I called in and asked for a refund and how much will they refund, they said the full amount, about £152. So I cancelled the transfer and asked for a refund and I was told the following: “2) We can launch a refund of the payment made to your bank account. Please, notice that it may take up to 30 business days.” When asked for a refund and the total amount refunded, they emailed the following: “You will get refund 136£” So they made about £15 profit for a service that they cancelled. That’s misleading and a scam. I would avoid like the plague!!! Now they aren’t even answering my phone calls”

Helpful Report

Posted 1 year ago

“Oszuści i zlodzieje”

Helpful Report

Posted 1 year ago

“They don’t pay the drivers. Simple. They owe me more than £500 since 2022.”

Helpful Report

Posted 1 year ago

“The driver never showed up. They claimed they made a refund of my money, but I didn’t get anything. They would not even give me the receipt to show me the refund was made. SCAM”

Helpful Report

Posted 1 year ago

“They do not pay the drivers that suport/work for them in the several countries and they do not refund there clients when they say they do. Everyone can see from the several reviews on the internet that they are a Scam website to take money from drivers and clients. Avoid working with them and there website. They are a fraud.”

Gettransfer 1 star review on 16th February 2024

Helpful Report

Posted 1 year ago

“This company is just one big con. NEVER USE THEM. I made the mistake of using them to book a transfer from Kiruna airport in Northern Sweden to Sirkka in Finland. They quoted £658 for the 3.5 hour ride. It was the only way we could get to Finland due to Finnish Industrial action. The pilot aborted the landing and returned the plane to Arlanda Stockholm due to the dangerous winds and storm. The driver spoke to Ken directly and said he was sorry that we couldn't land and he wanted to refund the fare get transfer refused to refund and have refused to pay the driver too. The kept the whole fare! They are thieves.”

Helpful Report

Posted 1 year ago

“Disappointing Experience with Get Transfer Recently had a highly unsatisfactory experience with Get Transfer. Despite their assurance and taking 100% advance payment, the service was a complete letdown. Our group of over 30 people was left stranded at the airport due to the no-show of the assigned driver. This absence of professionalism and reliability was not just inconvenient but also costly. The scheduled pickup was supposed to streamline our transportation needs, but it turned into a six-hour wait, filled with uncertainty and frustration. No explanation or communication was provided from the company's end, which added to the distress. Eventually, we were compelled to rent cars, incurring additional, unplanned expenses. What was expected to be a smooth and efficient transportation service ended up being a lesson in poor customer service and mismanagement. The lack of accountability from Get Transfer is concerning, and I strongly advise potential customers to consider other more reliable options. This experience has definitely impacted my trust in the company, and I hope they take necessary steps to improve their service and communication strategies in the future.”

Helpful Report

Posted 1 year ago

“We will NEVER use this service again. Our driver no showed. OK… things happen. But there is ZERO support if this happens. Get Transfer essentially doesn’t care and has charged you already and will do nothing to assist. I called Get Transfer at the time of the no show. Zero assistance. It was a supremely time wasting and frustration exercise. We eventually got a taxi and tried to dispute the charge. After wasting no fewer than 2 hours over the course of a few weeks to get a refund, I realized they were stringing me along and alternatively ghosting me. No support. Our experience was Get Transfer is not much different than a catfishing transfer service. I had to dispute the charge with my credit card company in the end.”

Helpful Report

Posted 1 year ago

“No wonder the drivers don't come to work. They do not pay the drivers who make the trip. We, a transportation company, made several trips for them from 2021 and they still haven't paid me. Hanging up the phone, not returning to emails, just a shame for a company”

Helpful Report

Posted 1 year ago

“This company is hopeless at best and dishonest at worst. I nominated my date, destination and time well in advance and received several quotes and then accepted one. They then took my money, (not an insubstantial amount) and as far as I knew we were all set. Weeks later I received a WhatsApp text saying they were cancelling my ride, however would find another one. Over the next few weeks, not once did they update me, I initiated every conversation and every time they assured me they would find me another ride. With a week to go until my journey, when finding another ride became almost impossible, they said they found one, however it was 76% more expensive. Dispite my complaining, they bluntly said either take the ride or get a refund, leaving me with no ride at all. In my view, appalling behaviour. We had a contract with money exchanged, which they chose to break. I feel like it was a scam, tricking me into paying 76% more.”

Helpful Report

Posted 1 year ago

“I accidentally entered the wrong date of our transfer and paid for it only minutes before I caught the error. They refused to work with me and said if I cancelled I would lose the entire amount. Although I asked for an English speaking driver, I tried to contact him directly and he wasn’t fluent enough to understand my request. Finally, I discovered that Lyft or Uber would have been cheaper. I definitely don’t recommend this app or this business.”

Helpful Report

Posted 1 year ago

“FRAUDE No paga a los choferes, pero le cobra y muy bién a los pasajeros.”

Helpful Report

Posted 1 year ago

“Very bad experience”

Helpful Report

Posted 1 year ago

Gettransfer is rated 4.2 based on 3,346 reviews