Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,830 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unreliable Company. Stay away from this service. I waited one hour for driver. Then he finally showed up in a different car and our luggage didn’t fit in. Customer service unreliable and not interested in resolving the matter professional and refund money to my credit card. One and done. Never again. Don’t use this service.”

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Posted 2 years ago

“Stay well away from this company. Total refusal to refund monies when service was received. Diabolical customer service, will avoid answering any questions. Would recommend any other company from this.”

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Posted 2 years ago

“It was terrible. I don't even know how anyone can recommend this. I booked a transfer from the airport to my home. I calculated the estimated time of arrival, booked the trip and paid the full amount. And the flight was delayed - you know how it happens. All you have to do is sit and wait for the gate to open. I tried contacting support to inform the change, and guess what they told me? They gave me one hour to be there. They said the driver cannot wait for me. Well, it’s more or less clear, but that's about the change? I was told it was impossible. And if I want to make any changes, I have to place another order. So that's all I got, despite my prepaid I didn't get service at all. And even more, they don't do refunds. Please be aware and do not buy good reviews, because they cannot be relied upon in unforeseen situations. And you won't be allowed to return your money.”

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Posted 2 years ago

“GetTransfer owes us more than $17k from 2020 up to now as supplier They also do not refund any client They should be out of market asap It is mafia in transportation industry I hoped to rate them minus 5 rate”

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Posted 2 years ago

“Forget it!! I booked a return transfer from Nashville Int Airport knowing that it was about the same price as a taxi, but more convenient, yer right. However, after waiting an hour at the airport, contacting the driver (no response) and the company direct i still had to catch a taxi. I cancelled the return trip, of course. I have just received my refund? 50% of my outlay, not happy, but a lesson learned as i will not recommend or use this shower again. P.S. You cannot give minus ratings.”

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Posted 2 years ago

“This is just a plain scam. Refunds are impossible, they hide behind the "User agreement" you have to agree to, but they don't follow it themselves and if you point that out they get very quiet.”

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Posted 2 years ago

“We booked a transfer from Bali airport to our hotel. Unfortunately our first flight was delayed, so we missed our connecting flight. I E mailed as soon as we knew we were going to be delayed. I had 2 managers come back to me, saying they would connect the driver. The driver never came back to them saying he will collect us later. I then asked for a refund, they said the booking was non refundable. I would advise you to not book with them. Book via your hotel, it might be slightly more. But they will definitely be more flexible.”

Gettransfer 1 star review on 13th May 2023

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Posted 2 years ago

“It is a scam they never show up and do not return your mony... do not do any business with gettransfer..... scam scam”

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Posted 2 years ago

“This company is a total scam. I cancelled my airport transfer weeks in advance and they did not refund my money. There's no way to contact these people. They literally stole $181 dollars from me.”

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Posted 2 years ago

“SCAM. Booked rides in Mallorca, Spain but given contact information in Austria. Immediately got suspicious and started conversation with customer support to cancel and refund. They cancelled by ride and refuse to give me a refund. Am not disputing through credit card company.”

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Posted 2 years ago

“GetTransfer changed my booking 3 times because they did not have the transportation I have asked for and after the 3rd change you have assigned to me a driver that did not answer any of my various messages through your application and the same driver did not answer your messages either. I had the choice to miss my plane or wait for a ghost driver that never answer to my messages. As I was left in the limbo I took an Uber and Gettransfer charged me 200 GBP !!! I have all the evidences of this poor handling. I raised a complain that they would investigate but of course I had to chase. Please never use this compny”

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Posted 2 years ago

“They don't pay their drivers. Avoid them. They use drivers’ service, fuel, time, they get the passengers money but drivers remain unpaid for months”

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Posted 2 years ago

“Please avoid this company, they hire transport companies and do not pay them. This is illegal and disgusting business practice. Bunch of Russian scammers behind the computer screens robbing genuine companies. Please book directly with smaller service providers not through these criminals.”

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Posted 2 years ago

“Fraud! Against to every European law, they don't refund in case of cancellation. I booked for a group of students. One of them in a wheelchair that cannot be folded. Afterwards I was informed by her mother that this travel option is very dangerous for her and I had to book an ambulance like car, which has been a solution far more expensive for our group. I explained the situation at the company. They said that they will just credit my personal. The cancellation has been for a very important reason and, as a school, we need the money now for the trip. A future new trip is not in our plans as the school year is near to end. Show less”

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Posted 2 years ago

“DO NOT use this company. Scammers!! Website say’s fully refundable but if you cancel they will not return payment. They only credit a holding account. Reviews are terrible! You will never see your money again. Avoid at all cost!!”

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Posted 2 years ago

“They don't pay the drivers and make their money off their backs. if you look for the same drivers on the internet they cost at least 15 percent less since they force you to choose the 19.5% bracket because they haven't paid since December. The drivers are always nice but the company behind them are scammers”

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Posted 2 years ago

“I have worked for a month with Get Transfer and I had to receive my money at the end of December. On the 30th of December I received an email which said I will get my money at the end of March. So today 30th of March I received another email which says I will receive my money by the end of July. These people are real scams , they are ripping off their collaborators.”

Gettransfer 1 star review on 30th March 2023

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Posted 2 years ago

“Disgraceful service! Paid a fortune for Geneva to Chamonix. Driver turned up and hour late in a small vehicle, not the one booked. Dangerous and uncomfortable journey with an incompetent driver who almost ran out of petrol if I hadn’t interfered. No refund for our return journey and no compensation. Appalling!”

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Posted 2 years ago

“Terrible service. I changed the date with the driver to which he replied then didn’t turn up on the day and kept the £261. Tried to speak with get transfer customer service who would not take any responsibility or help in any way. I would not recommend anyone to use this company!”

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Posted 2 years ago

“Company is bankrupt and commits insolvency fraud! Don't book with them if you don't want to lose your money! We are working for them as a local supplier and haven't received any money for completed trips since OCTOBER. They promised payment for the beginning of February, then changed it to mid of March and announced yesterday that there won't be any payments before the end of June. They still take bookings from customers but are not able to pay their suppliers for already completed jobs. THIS IS INSOLVENCY FRAUD and should be prosecuted!!! BE AWARE that there may not be a driver waiting for you on your booked ride, as he/she was also scammed by Get Transfer and did not receive any money. And as you can read in the previous reviews, Get Transfer does not refund YOU either.”

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Posted 2 years ago

Gettransfer is rated 4.3 based on 3,830 reviews