Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.21

4.2 Rating 3,346 Reviews

81 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,346 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 22nd February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gettransfer The carriers do not pay their fees, so no vehicle came to pick us up and they do not refund our money. We had to pay 3 times more money and take a taxi, otherwise we would miss our flight and lose even more money.”

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Posted 1 year ago

“I have work for them but never receive the for November and December and when I request for the payment they reply i will receive payment in 7 months so I request customers to not use there website for ride.”

Gettransfer 1 star review on 4th November 2023

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Posted 1 year ago

“Scammer company they don’t pay drivers.”

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Posted 1 year ago

“Extremly bad experience, they left us in a middle of night in airport with small kids because our flight was delayed 40mins.. Driver sad it is your problem and you need to pay extra 30eur, even though he saw flight information and wasnt in the airport, so we took airport taxi for 23eur and it was much more faster than to wait rude driver, customer service is so dissapointing, no money back, no appology, just 'its our standart rules', what rules? Dont give a s... On your customers? So just dont waste Your money and time using this scam company ;)”

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Posted 1 year ago

“Ordered for elevated Price one week in advance. Driver did Not Show up Not was reachable by phone. As I has to Pay in advance, Now I had to prove the Situation and ask for refund at a Time i was Busy with traveling.”

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Posted 1 year ago

“Terrible service, would recommend booking direct with drivers as they charge 6% on top of price and take 25% off the drivers. I have been waiting since November 2022 for a payment. I have emailed several times and still cant get a definite answer when payment will be made. I have sent them an invoice for late payment of 10 months and instructed a solicitor to contact them. I have also asked for COMPLAINTS procudure to which I have had to reply. I have requested my account closed which so far I have had NO REPLY - Avoid as very poor”

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Posted 1 year ago

“Do not use Get Transfer - their customer experience is terrible. I had a booking that they did not turn up to and then cancelled after the booking time - leaving me with no replacement and no alternative. I had another booking with them that I then cancelled ahead of time (5 days out), based on this experience and they then kept all the money for that booking - providing no refund. This is not a good company and I thoroughly recommend you do not use them.”

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Posted 1 year ago

“Please DO NOT use this site. They DO NOT pay their drivers. Thousands of drivers have been waiting 10 months for trips they have completed! I am a driver and have not been paid. Pay no attention to these false r-eview-s here. Read the reviews further down. Complete cloak and dagger company ripping people off all over the world.”

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Posted 1 year ago

“I want to give zero buth I can't, booked 2 transfers, 1 transfer never came, other had to wait 2 h at immigration Miami, not my fault, never got refund, Not my fault I had to wait at immigration, GET TRANSFER STEALS YOUR MONEY, NEVER USE THIS COMPANY”

Gettransfer 1 star review on 24th August 2023

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Posted 1 year ago

“Please be careful when you use this company. When we went out of Antalya airport arrivals, no one was waiting for us. We waited 30 minutes, called gettransfer but no luck. We had to take a taxi and it was almost double price. And now they refuse to pay our money back. Very bad company. I wish I have read reviews before I booked with this company. Not sure, even they are a company..Never again!!”

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Posted 1 year ago

“As a driver they owe me $4000 since 2020 and refused to pay me. They continue to want me to provide services to them. I won't work with them. Let alone use them. Let them burn.”

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Posted 1 year ago

“- They haven't paid to drivers for a long time - You maynot be met at the airport - In case of any delay, You can pay more or even driver will be left without notice. You have to pay for expensive call or other taxi service - The vehicle and other stuff You book maynot match your reservation (e.g. lower class vehicle, no wi-fi or child seat, language) - If you want to cancel, or any driver doesn't show up, They won't return your money to your credit card. They will just offer you other transfer service - Most of the drivers, without necessary licenses and insurances. In case of any issue, You can be in a big trouble - Many of the positive reviews are fake, they pay for reviews - It seems they are Russian scam company even without a proper address and communication means soon going to bankruptcy”

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Posted 1 year ago

“This a scam! I paid for a taxi to pick up my parents, no one showed up to pick them up. I keep getting other offers for a pick up. The way this site work is by car, if you have an expensive car picking you up, you pay more. I am not paying for the car but the ride. Don't trust them, don't waste your money, shop around!”

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Posted 1 year ago

“Unreliable Company. Stay away from this service. I waited one hour for driver. Then he finally showed up in a different car and our luggage didn’t fit in. Customer service unreliable and not interested in resolving the matter professional and refund money to my credit card. One and done. Never again. Don’t use this service.”

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Posted 1 year ago

“Stay well away from this company. Total refusal to refund monies when service was received. Diabolical customer service, will avoid answering any questions. Would recommend any other company from this.”

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Posted 1 year ago

“It was terrible. I don't even know how anyone can recommend this. I booked a transfer from the airport to my home. I calculated the estimated time of arrival, booked the trip and paid the full amount. And the flight was delayed - you know how it happens. All you have to do is sit and wait for the gate to open. I tried contacting support to inform the change, and guess what they told me? They gave me one hour to be there. They said the driver cannot wait for me. Well, it’s more or less clear, but that's about the change? I was told it was impossible. And if I want to make any changes, I have to place another order. So that's all I got, despite my prepaid I didn't get service at all. And even more, they don't do refunds. Please be aware and do not buy good reviews, because they cannot be relied upon in unforeseen situations. And you won't be allowed to return your money.”

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Posted 1 year ago

“GetTransfer owes us more than $17k from 2020 up to now as supplier They also do not refund any client They should be out of market asap It is mafia in transportation industry I hoped to rate them minus 5 rate”

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Posted 1 year ago

“Forget it!! I booked a return transfer from Nashville Int Airport knowing that it was about the same price as a taxi, but more convenient, yer right. However, after waiting an hour at the airport, contacting the driver (no response) and the company direct i still had to catch a taxi. I cancelled the return trip, of course. I have just received my refund? 50% of my outlay, not happy, but a lesson learned as i will not recommend or use this shower again. P.S. You cannot give minus ratings.”

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Posted 1 year ago

“This is just a plain scam. Refunds are impossible, they hide behind the "User agreement" you have to agree to, but they don't follow it themselves and if you point that out they get very quiet.”

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Posted 1 year ago

“We booked a transfer from Bali airport to our hotel. Unfortunately our first flight was delayed, so we missed our connecting flight. I E mailed as soon as we knew we were going to be delayed. I had 2 managers come back to me, saying they would connect the driver. The driver never came back to them saying he will collect us later. I then asked for a refund, they said the booking was non refundable. I would advise you to not book with them. Book via your hotel, it might be slightly more. But they will definitely be more flexible.”

Gettransfer 1 star review on 13th May 2023

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Posted 1 year ago

Gettransfer is rated 4.2 based on 3,346 reviews