Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,829 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,829 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The saga of unpaid gettransfer.com driver continu. I was driving for them since 2019 and today august 2024 unpaid ride over 2000$ cdn.”

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Posted 11 months ago

“Gettransfer мошенники они не выплачивают водителям деньги за услугу,водители возят людей за свой счёт и немогут получить свое вознаграждение уже 2 месяца”

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Posted 1 year ago

“This is probably the worse company to hire for transfer. When I arrived the driver never responded to my messages. The companies customer service is even worse. Their call lines are hopeless. It’s a total scam please use Uber or some other app. Dr Richard William”

Gettransfer 1 star review on 27th July 2024

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Posted 1 year ago

“Absolute scam. Driver didn’t even show up. Don’t use this company!!”

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Posted 1 year ago

“STAY WAY from them !!!! Stay away from them. They are totally a fraud and a scam company. I had booked a transportation in Brussels from our Hotel to the airport with a driver called: “Moukrim” (Scoda stationwagon, plate number: TXAN896) , and although I had prepaid for the transportation 134,55euro the driver never came to picked us and we were almost lost our flight back home. I had sent several emails and phone calls to the company “GetTransfer” asking to refund and give me back my money and after many days they reply that they need to investigate the case and they will answer (when??? Probably never !!!) My case is very clear (driver never appeared to picked us, although he take my money) and the company refuse to give my money back !!! If this is not a scam, then what it is ???? Save your money and your health and stay a way from them. Lampros.T”

Gettransfer 1 star review on 26th July 2024

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Posted 1 year ago

“Never again! In total their drivers didn't show up twice and what these people did is they returned the money but not to my card but to my Gettransfer account only thus making me order again. This time I had to book a transfer from Bratislava to Vienna on the 21th of July after ACDC concert (couldn't prebook elsewhere but Uber surprisingly appeared to be cheaper at a place). The driver first asked me if I could cancel my trip and pay him cash and then he told me he can't reach the concert and we agreed that I come by railroad to the main station having spent 25 euros extra. He was 1 hour late! As it turned out he brought other people from the concert and only then us making two times more money. Gettransfer of course took prepayment and when I wasn't sure the driver was coming to pick us up at all, Gettransfer weren't reachable. There's no way you can chat or call them. You can just leave a claim for them to consider. And you know what they answered me thereafter (in 1 day after the trip)? They asked to provide them the trip number. I haven't been using them for more than a year by then, couldn't they just find the trip no. by themselves? This is a company which takes money, doesn't control their drivers at all and in case of problems you have to chase them after and most likely will not get the money back but just on Getransfer account (read their rules). Must be stupid to use them!”

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Posted 1 year ago

“Terrible service They charged my account but didn't provide the service. No one to talk to on their customer service AVOID!!”

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Posted 1 year ago

“Horrible experience. Booked an airport transfer, made a one day off error which I noticed immediately after paying. No way to modify booking, only option is to cancel. I canceled (remember this is within minutes of booking) and am informed that the fee is non-refundable. I contacted customer service who also just replied it is non refundable. So they essentially stole 90 euros from me for 5 minutes of a booking that never happened. I wish I had looked more closely at the reviews for this company.”

Helpful Report

Posted 1 year ago

“I am a transport company to who GetTransfer is owing money, over 1500€ since november 2022. They charge the drivers an average commission of 26% not regarding tolls, diesel, or any other ride expenses. Plus, they charge more 35% to the passengers. If something goes wrong, they don't refund the passengers like they don't pay the drivers. This is a huge fraud.”

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Posted 1 year ago

“This platform doesn't refund passengers if something goes wrong and it doesn't pay the drivers. They are thieves... Don't use it, just Alert everybody to avoid it”

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Posted 1 year ago

“I am a transport company. Gettransfer is owing me money since November 2022. In order to "compensate" me they told me they would lower their commission in 1/2. But This platform is cheating with drivers and passengers. They charge us a commission up to 28% plus they add 35% more to the prices we offer to the passengers. This is not Low cost. It's SCAM, FRAUD. Avoid this platform.”

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Posted 1 year ago

“SCAM - DO NOT USE UNDER ANY CIRCUMSTNCES I paid £1,000 for a return transfer from Denver to Aspen. Driver never appeared leaving me and my child stranded at the airport, late and with no means of transport. In Short - GETTRANSFER agreed to refund, which I have in writing, and told me several times that it would be refunded to my account. This has never happened and now they have gone radio silent. Disgrace of an organisation and I would advise you to read the many reviews of people like me who have been scammed in similar way.”

Helpful Report

Posted 1 year ago

“I have booked a ride in Manila, Philippines. First of all it is useless, you can get cheaper price in airport directly. Second if your flight delayed due to the weather (force major), and it happens often in this region, you would not get refund.”

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Posted 1 year ago

“I booked a transfer from JFK airport to New Jersey. I paid for the transfer beforehand, and I had an email of confirmation. I tried to contact the driver days before the journey, to agree about the pick up point, not receiving any reply from him. I contacted Gettransfer customer service, they said they would put me in contact with the driver, but no answer still. At the day of the trip I contacted Gettransfer again, to say that I had no answer from the driver. When I arrived at the airport I managed to ring the driver, who stated not having been booked for that trip. I informed Gettransfer immediately and I asked for the refund. They said they should investigate on it, even though after having sent evidence off not replying from the driver and the receipt of the payment for the taxi I had to book. It is a week already, and even though I emailed Gettransfer almost every day, I have had nor a proper reply nor a refund.”

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Posted 1 year ago

“The worst transfer company you will find. You pay in advance and then they just do not appear to pick you up. After 20 minuts of phone calls they say they can not arrive before 30 minuts more. They wait you to say you can wait any more to get your money and not doing the transfer. DO NOT use it unless you want to loose your money.”

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Posted 1 year ago

“They dont pay their drivers!!!! You risk to be left without a taxi abroad!!! They will soon disappear from the market 😭😭😭😭”

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Posted 1 year ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 1 year ago

“I started to work as a driver last year. And i chose 1 month payment period but unfortunately i worked 4 months without getting any payment even due that i done all transfers seamless, without any problems. But it has been one year that i haven't been paid! What a disappointment!”

Helpful Report

Posted 1 year ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 1 year ago

“Gettransfer.com they are scammers Gettransfer.com they are scammers They don't pay carriers money from tracks Beware of this !! I don't know why are they still on the market Don't collaborate with them !! Arbeiten Sie nicht mit diesem Unternehmen zusammen !! WARNING ⚠️ ⚠️ ⚠️ SCAMMERS !!!!”

Gettransfer 1 star review on 17th May 2024

Helpful Report

Posted 1 year ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 1 year ago

“They dont pay the driver im waiting more then 20 days to recive just 646,25chf , i send alot emails and nothing”

Gettransfer 1 star review on 10th May 2024

Helpful Report

Posted 1 year ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 1 year ago

“Absolute SCAM company in China. Will not pay the drivers. So drivers do not pick up.”

Helpful Report

Posted 1 year ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 1 year ago

Gettransfer is rated 4.3 based on 3,829 reviews